Unable to leave negative feedback on eBay ?

[RogerS]

If you are unlucky enough to get a seller who cancels on you and generally messes you about and so you want to leave negative feedback, usually you would go into your Purchase History, select the item and then click on Actions. However, if the seller cancels then Leave Feedback is not an option in this list.

Now eBay Customer Service might suggest you go to My eBay and then scroll all the way down to bottom of the page and click Site Map. True...the cancelled item pops up in the list but although the Leave Feedback option pops up, you get a message telling you to contact the seller first (which is pointless if they've cancelled the order on you) and you don't have an option to click a Leave Feedback button.

However...a little wrinkle...click on your order from Purchase History. You should see top left two sentences. 'You bought this item' and 'View order details'. Select View order details.

Next screen, you have an option 'Show additional actions'. Select it.

Next screen...haha..a list of options at the top of the screen, one of which is Leave Feedback. Select it. Again, if you select Neutral or Negative feedback you will still see the same 'contact your seller' message but underneath is now that elusive 'Leave Feedback' button.

Et voila.

 

[doorframe]

I'm starting to think that you're a nasty piece of work Roger :wink: .

Leave that poor ebay seller alone. I made him a decent offer and he agreed to cancel the auction. He avoided the extortionate ebay fees and everyone was happy. Jobs-a-good'n.

 

[mseries]

If you didn't deal with him, you really shouldn't leave any feedback surely ?

 

[banjerbill]

I had a seller cancel on me after had bought an item and paid with Paypal. Why is this not a deal? And if I didn't get the goods surely I should be able to warn others. To be fair the seller refunded quickly but due to Paypals refund policy it was 2 weeks before the funds were released. Not the "sellers" fault perhaps but the consequence of him offering goods he did not have. Negative feedback should be allowed as a contract was entered into.

Bill

 

[JohnPW]

If you didn't deal with him, you really shouldn't leave any feedback surely ?

I don't know about this particular case but if a seller puts an item on auction, they are obliged to sell to the winning bidder. There might be genuine reasons why they can't go through with the deal, broken/lost item etc, but they need to contact the buyer first. There are also other reasons for not wanting to sell; eg sold the item already somewhere else, price too low.

If a seller just cancels after the auction, they fully deserve a neg. With buy-it-nows, I think they also deserve a neg.

 

[rafezetter]

If you didn't deal with him, you really shouldn't leave any feedback surely ?

But that's just it - he obviously did deal with him throught the normal way.

Seller puts an item up for auction; you win it legitimately, but the seller doesn't like the final price, so cancels at his end, in the hope of relisting it and getting more money. He didn't put a reserve on it which would have avoided that scenario in order to avoid paying the extra fee it incurrs.

All such sellers should be outed and get negative feedback from those they cheated.

 

[RogerS]

Seller advertised an item and I bought it Buy It Now. The item that arrived was nothing like the item in the picture. So I contacted them. Rather than admit they sent the wrong item there was about a week of them shilly-shallying. Then they said 'Here's a Return Label. Send it back and we'll send you what you ordered'. So I traipse down the Post Office and waste time queuing.

Then I get an email saying 'We've received your return. What would you like to do?'. I politely said I'd like the item in the photo that I paid for and ordered. Seller cancelled the sale and refunded the money. No explanation. No sorry for messing you about for a fortnight.

 

[woodchip]

I had a bit of a 'mare on ebay too.

Left a bid on an item (maximum £80) was the highest bidder at about £20.

Received an email that I'd been outbid.

Bought a similar item on buy it now at £80

Then received a mail from ebay saying the top bid on the first item had been retracted and I'd won that auction.

So now I had two identical items!

(On the auction I found someone had repeatedly bid in £1 increments until they were the highest bidder then retracted their bid, leaving me at my max bid)

So the lesson is, always wait until the auction has finished before buying elsewhere.

 

[banjerbill]

Woodchip,

I wonder what relation to the seller the retracting bidder was?????? :x

Bill

 

[RogerS]

I had a bit of a 'mare on ebay too.

Left a bid on an item (maximum £80) was the highest bidder at about £20.

Received an email that I'd been outbid.

Bought a similar item on buy it now at £80

Then received a mail from ebay saying the top bid on the first item had been retracted and I'd won that auction.

So now I had two identical items!

(On the auction I found someone had repeatedly bid in £1 increments until they were the highest bidder then retracted their bid, leaving me at my max bid)

So the lesson is, always wait until the auction has finished before buying elsewhere.

Can they do that? I'm not sure it's valid. You might be given a Second Chance but I thought that you didn't have to accept it.

 

[woodchip]

I had a bit of a 'mare on ebay too.

Left a bid on an item (maximum £80) was the highest bidder at about £20.

Received an email that I'd been outbid.

Bought a similar item on buy it now at £80

Then received a mail from ebay saying the top bid on the first item had been retracted and I'd won that auction.

So now I had two identical items!

(On the auction I found someone had repeatedly bid in £1 increments until they were the highest bidder then retracted their bid, leaving me at my max bid)

So the lesson is, always wait until the auction has finished before buying elsewhere.

Can they do that? I'm not sure it's valid. You might be given a Second Chance but I thought that you didn't have to accept it.

Apparently it's in the terms and conditions. I got nowhere with my complaint. (I reported the transaction as suspicious to ebay but you don't get any feedback)

 

[RogerP]

Maybe by now it's too late but in your position I would simply have not paid and there's nothing anybody can do. Okay eBay could give you a black mark but I doubt it and the seller could do nothing except fume. As far as feedback is concerned buyers can only get nothing or positive.

 

[damo8604]

I had a bit of a 'mare on ebay too.

Left a bid on an item (maximum £80) was the highest bidder at about £20.

Received an email that I'd been outbid.

Bought a similar item on buy it now at £80

Then received a mail from ebay saying the top bid on the first item had been retracted and I'd won that auction.

So now I had two identical items!

(On the auction I found someone had repeatedly bid in £1 increments until they were the highest bidder then retracted their bid, leaving me at my max bid)

So the lesson is, always wait until the auction has finished before buying elsewhere.

sounds like shill bidding to me, I don't think you are obliged to buy...... If it was the same bidder who retracted his bid, surely you should just pay the £20

 

[rafezetter]

I had a bit of a 'mare on ebay too.

Left a bid on an item (maximum £80) was the highest bidder at about £20.

Received an email that I'd been outbid.

Bought a similar item on buy it now at £80

Then received a mail from ebay saying the top bid on the first item had been retracted and I'd won that auction.

So now I had two identical items!

(On the auction I found someone had repeatedly bid in £1 increments until they were the highest bidder then retracted their bid, leaving me at my max bid)

So the lesson is, always wait until the auction has finished before buying elsewhere.

sounds like shill bidding to me, I don't think you are obliged to buy...... If it was the same bidder who retracted his bid, surely you should just pay the £20

I would agree this is definitely shill bidding - if this didn't happen too long ago I would contact ebay directly instead of going through their "complaint" system - which is very sub-par and does not give many options for things like this - and if you get no joy there try paypal - take a screenshot or photo of the bidding that went on and ask them to step in as they will be able to remove funds from the sellers account to return to you without the seller having any say in the matter.

I had a case whereby something sent to me arrived broken despite my very explicit instructions on how it should have been handled, which had been completely ignored. The seller basically said "I've got no money to refund you, I've spent it" little realising his paypal account was linked to his bank account and paypal just took it and returned it to me.

 

[RogerS]

.....The seller basically said "I've got no money to refund you, I've spent it" little realising his paypal account was linked to his bank account and paypal just took it and returned it to me.

And which is why my PayPal account is linked to a dedicated bank account that holds precisely 1p all the time. Having had the opposite experience of a dodgy buyer, I'm all too careful these days.