Spent £150 at rutlands, then they announce 35% off!

[scubadoo]

So i just spent £150 on Pfiel carving tools from Rutlands, then the day after they send me an email announcing 35% off Pfiel tools!

I phoned them up to ask if they could sort something out for me, no chance! Unless i post back the tools and place the order again!

Not very happy; i even asked if they could maybe just send me a skew chisel as a good will gesture. Humph.

Is it worth sending them back I wonder for a saving of £25, especially when 5 are now out of stock?

:roll:

 

[laird]

IMHO no. It,s just your karma, irritating but...... The chisels were the right price for you when you bought them, a subsequent price drop doesn't alter your thinking when you first ordered them. Simply go out, use them, enjoy them, and think how well spent the money was. 8)

 

[scubadoo]

You're probably right, I just thought that Rutlands might have been a bit nicer and sorted something out for me like a small discount or free chisel. What was I thnking :roll: They're a present for my wife and I'm out of work at the moment so that £25 would have been nice

Guess I need to shop elsewhere, ah well, I was just about to place a BIG order with them :lol:

 

[slemishwoodcrafts]

I know how you feel when something like this happens. I bought a new laptop from Apple a while ago and 2 days later they announced an updated model. However, a quick phonecall later and they allowed me to send the laptop back and i was able to get the updated model at the same price!!

Not exactly the same as your problem, but I thought I'd give my two cents!!


Regards,

Michael

 

[wizer]

I'm really not sure how the law stands on returning goods at full price and then buying them again? Fair enough this is morally wrong, but I suspect there is nothing illegal about it. Just make sure that they have what you need in stock.

 

[MickCheese]

I had exactly the same happen to me with Rutlands but in my case they credited my card with the difference. It was a lot less though.

If you send them back how do you stand with the postage?

I would write a letter or phone and ask to speak to a supervisor or manager.

Your £25 may be eaten up by the postage if not careful.

It does leave a nasty taste.

Not good customer relations.

Mick

 

[Vikash]

An alternative view: This kind of thing irks me, I have to say. It's being made out that they've done something wrong, when they haven't IMO. Ok, so they *could* go out of their way to process a partial refund, but it doesn't warrant a forum bash at them because they haven't. Speaking as someone who does sell online, depending on the systems used it's not trivial to process (discounting) and definitely not free (card payment refunds). I see it as good customer service if they do, but not bad because you expected it and they don't comply. Just my 2 pence.

FYI You can send them back for about 6-7 quid with insured courier via interparcel or similar courier broker. Still a saving to be had.

PS Wizer, there's nothing in the law that forbids it AFAIK. You can return with 7 days under the distance selling act, and you're free to buy what you like again.

Vikash

 

[scubadoo]

An alternative view: ]It's being made out that they've done something wrong, when they haven't IMO. Ok, so they *could* go out of their way to process a partial refund, but it doesn't warrant a forum bash at them because they haven't.

I'm not saying that they've technically done anything wrong, it would just be nice to occassionally feel like your custom is valued with some of these big suppliers. Honestly, does it not seem a little mean to you?

And I'm not bashing them, just stating what happened.

 

[thomvic]

Scubadoo

Laird quite clearly has the right philosopy here. Relax and accept the situation - you got what you wanted at a price you deemed acceptable.

Rutlands, like the majority of businesses, are obviously having a hard time. That 35% discount probably represents all of their gross margin on the relevant products. They are discounting because either - the goods are not selling well and are therefore surplus to requirements or the company is desperate for cash flow. They are clearly not in good financial health at present.

You, on the other hand can afford a rather de-luxe quality £150 gift for your wife so are equally clearly quite well-off.

Richard

 

[Vikash]

An alternative view: ]It's being made out that they've done something wrong, when they haven't IMO. Ok, so they *could* go out of their way to process a partial refund, but it doesn't warrant a forum bash at them because they haven't.

I'm not saying that they've technically done anything wrong, it would just be nice to occassionally feel like your custom is valued with some of these big suppliers. Honestly, does it not seem a little mean to you?

And I'm not bashing them, just stating what happened.

I guess I'd feel a little annoyed too if it was my money, naturally. On the flip side sometimes you can buy something, and the next day it might be on sale. Cest la vie. Enjoy your chisels I say.

 

[Dave S]

Where are Rutlands supposed to draw the line? What about the person who bought them 2 days ago... or last week?

Equally, if you had bought them and then the next day the price went up, would you be on the phone to Rutlands offering them more money?

It's just luck of the draw, and next time you might end up quids in.

As for returning them and re-ordering them at the sale price, the distance selling regulations allow you to that, which serves to illustrate what an outrageous law it is. Customers having the right to return goods for no better reason than that they have changed their mind, can cripple a small online business.

Dave

 

[FogggyTown]

I'm really not sure how the law stands on returning goods at full price and then buying them again? Fair enough this is morally wrong, but I suspect there is nothing illegal about it. Just make sure that they have what you need in stock.

Assuming you bought the tools on line, you have seven working days from the day after the date of delivery to return the item(s) FOR ANY REASON and get a FULL REFUND including the original (but probably not return) postage. That's set down in the DSR (Distance Selling Regulations).

For anyone who buys on line, this is an indispensible link
http://www.oft.gov.uk/shared_oft/busine ... oft698.pdf

 

[scubadoo]

You, on the other hand can afford a rather de-luxe quality £150 gift for your wife so are equally clearly quite well-off.

I wish I was :shock: I had to sell some musical equipment in order to buy these for her. But she's worth it.

Although she still won't let me buy a bandsaw :roll:

As some have said, it's just Karma and I'll have to roll with it 8) Think i was having a bad morning after a bit of router tearout and the email came at the wrong time.

 

[OPJ]

Your £25 may be eaten up by the postage if not careful.

Normally, Rutlands are happy to arrange for collection, in most situations...

 

[Woody Alan]

Perhaps in all this, the neersayers may respect one of the most customer orientated retailers in the country ..."John Lewis" if you buy something from them and they drop the price afterwards then you can pricematch against the new lower price for up to a month I believe. I have done this (on behalf of my mother for a tv) and it doesn't seem unresonable to me. I would be mightliy jarred off if this had happened to me because the owners didn't walk in the next day and say "Let's discount this item on a random basis" ...they had been thinking about it at the time of purchase. Despite the other comments I'm with the OP and if they say send them back and reorder then even more points off them, they should at least go half way and understand.

Alan

 

[Schummie]

For weeks I want to buy a set off router bits at Rutland, the bits where in that
time in the advertisement from Rutland.
And when I was at last so far to order them, the bits where not in discount anymore, it cost me then 20 pound.
But after a e-mail I got the router bit set for the discount price.
I found this very nice from Rutland.
I find the treatment at Rutland far more friendly than at Axminster, but that is my opinion.

Scubadoo, sorry that they not want to help you.

Schummie.

 

[devonwoody]

I'm really not sure how the law stands on returning goods at full price and then buying them again? Fair enough this is morally wrong, but I suspect there is nothing illegal about it. Just make sure that they have what you need in stock.

I tried it once at Focus on a garden machine, at first they refused but then I returned the goods showing they were cheaper elsewhere. They took it back into stock and I went back in the store and purchased at the lower price, getting a nasty look from the enquiries desk.

 

[Mooeee]

About the 35% discount by rutlands a day after you spent £150.00 on chisels, you ask if it's worth sending back to get the tools £25.00 cheaper well my reckoning is that 35% of £150.00 is £52.50 so it would be well worth sending back and reordering even if some of the tools are out of stock, just reorder and pay the discount price and wait for the tools to come in, or Get your money back and try and buy elsewhere even if you have to pay the price you have paid, sod the postage costs just don't give them your business if you feel cheated. If you say that now some of the tools are out of stock with them then it's easy to discount something they don't have, they might aswell knock off 95%.