Folks, sorry to raise this again. I have just had my monthly chat to BT India about my slow BB, this is the 4th complaint I have made. For several days in the week it is around 3 mbit/s then without warning it drops to 250kbits/sec which is useless. They have said before they would fix it, they did not. I have just been speaking with an engineer and he said that my line can take 4.2 megs but my IP address has been automatically turned down, and he will get the exchange to manually turn it up to 3.5megs. I asked him why the automatic system turned it down and he said it usually is because of a poor line, having said the line was ok. What do you think of all this, I have also said I will report this to the telecommunications Ombudsman but I do not expect a positive outcome.
Slow Broadband
- Thread starter newt
- Start date
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pren
Established Member
andycktm
Established Member
Strange one this aol have been same for 6 week's
Moved to o2,cannot speak highly enough of them!! 8)
Moved to o2,cannot speak highly enough of them!! 8)
andycktm
Established Member
Strange one this aol have been same for 6 week's
Moved to o2,cannot speak highly enough of them!! 8)
Moved to o2,cannot speak highly enough of them!! 8)
andycktm
Established Member
You know many moons ago i was with an isp called plusnet.
And in the forums some one put a thread up called monthly useage.
"tell us how much you download a month"
And the top figure was an astounding..............wait for it......
over 700 gig a month :shock: :shock: :shock:
And in the forums some one put a thread up called monthly useage.
"tell us how much you download a month"
And the top figure was an astounding..............wait for it......
over 700 gig a month :shock: :shock: :shock:
Paul Chapman
Established Member
Pete,
I'd definitely complain to OFCOM if I were you. They are usually very helpful and if you have a chat with them you might be able to find out what they are doing in general about the lousy service from ISPs.
Details of how to complain are on their website http://www.ofcom.org.uk/complain/internet/
Cheers :wink:
Paul
I'd definitely complain to OFCOM if I were you. They are usually very helpful and if you have a chat with them you might be able to find out what they are doing in general about the lousy service from ISPs.
Details of how to complain are on their website http://www.ofcom.org.uk/complain/internet/
Cheers :wink:
Paul
mailee
Established Member
Looking on the bright side India has launched a rocket into space recently. They said it was an unmanned mission to the moon but we all know it is a new satellite for the Indian call centres so more communications can use them! :roll:
Hello Newt
This might not apply to you but you said
'I asked him why the automatic system turned it down and he said it usually is because of a poor line, having said the line was ok'
I remember reading somewhere that if you turn off the router, the system sees this as a failure (due to excessive speed) and reduces the bit rate to try and stop it happening. I think you are expected to leave the router permanently powered up.
There is a forum at
http://www.beta.bt.com/bta/forums/categ ... tegoryID=3
which might help.
Cheers
Dave
This might not apply to you but you said
'I asked him why the automatic system turned it down and he said it usually is because of a poor line, having said the line was ok'
I remember reading somewhere that if you turn off the router, the system sees this as a failure (due to excessive speed) and reduces the bit rate to try and stop it happening. I think you are expected to leave the router permanently powered up.
There is a forum at
http://www.beta.bt.com/bta/forums/categ ... tegoryID=3
which might help.
Cheers
Dave
Router/modem must be always on. interference which may not be audio can corrupt blocks of data, interleaving checks and resends data to help line with this, doing the correct things to the internal wires reduces interference, but if the line is still seeing hits then you need a new copper pair from BT.The data equip in the exchange regulates the line speed to provide error free data if it keeps getting hits it will lock it off at a slow speed and not recheck it so frequently.
Thanks Old, switched my router of for a week when I was away 2 weeks ago (reason we had 12 electrical items destroyed when the mains returned following a failure recently). But it has done this slowing down for the last six months always leave my router normally on.
caretaker
Established Member
How do you find out what speed I am using?
This may be of interest.
http://forums.moneysavingexpert.com/showthread.html?t=1236637
http://forums.moneysavingexpert.com/showthread.html?t=1236637
I think newt may have meant http://speedtest.net/ 
You will get a result similar to this
Another speed test site is http://www.thinkbroadband.com/
Cheers
Tony
You will get a result similar to this
Another speed test site is http://www.thinkbroadband.com/
Cheers
Tony
