Lowlife
Established Member
I bought a SIP 01543 - 6" Planer before Xmas, I needed a small benchtop planer for preparing small pieces of timber quickly, didn't want to spend a fortune, and this one looked like it would do the job. Unfortunately I've had a few problems with it.
The machine arrived OK after a couple of days, it was bought online from Ray Graham's Ltd in NI and was delivered direct from SIP on a drop ship arrangement. After unpacking it and setting it up I noticed one problem straight away, the infeed and outfeed tables were out of parallel to each other by a degree or so, the user manual doesn't have much advice on adjustments and nothing at all on this.
I decided to give it a try anyway and finished setting it up, when I switched it on for the first time there was a very loud noise and I got a faceful of shattered plastic! Luckily I was wearing glasses so I didn't get any in my eyes, I hadn't bothered to put goggles on as I wasn't actually machining anything, the one time I've been thankful for my failing short range eyesight!
So I phoned SIP's tech dept, the guy I spoke to was quite concerned about the shattered plastic business (it turned out to be the plastic moulding that surrounds the cutter, part of the extraction system), and was unable to advise on the table adjustment. He arranged for the machine to be collected and examined.
This morning a brand new replacement machine arrived out of the blue, I was beginning to wonder what was happening as it's been a few weeks since I sent it back and was about to phone them again. As soon as I unpacked it I could see this one had the same problem with the tables, a quick check with a straight edge confirmed they were approx 1.5 degrees out of parallel, if anything a bit worse than the previous one.
So it was back on to SIP's tech dept, the guy I spoke to basically said they were inexpensive machines and you got what you paid for, fair enough I suppose but I'd expect even a budget machine to be useable! He didn't think there was any point sending me another because, in his words "...it was unlikely to be up to the standard I required", so they've arranged to take it back and get me a refund from the retailer.
All in all not the greatest experience, they've been decent enough about returning both machines and replacing the original one, but the machine itself is something of a disappointment. OK I wasn't expecting the earth from such a small budget planer, but I don't think it's unreasonable to expect the machine to be safe and fit for purpose, which in the case of these two they certainly weren't.
One good thing to come out of this is that it's given me a boot up the backside, sitting under my workbench for several years has been an old cast iron planer, make unknown, that I bought cheaply on eBay. It came on a home-made wooden cabinet stand which I wasn't happy with and discarded, and it had no motor, I bought a new Clarke motor and switch for it at the time but never got around to doing anything with it. Now I'm finally going to drag it out and see exactly what it needs to get it working!
In the meantime I think I may invest in another hand plane for the collection, the QS No7 looks very nice, or maybe a good second-hand Stanley...
The machine arrived OK after a couple of days, it was bought online from Ray Graham's Ltd in NI and was delivered direct from SIP on a drop ship arrangement. After unpacking it and setting it up I noticed one problem straight away, the infeed and outfeed tables were out of parallel to each other by a degree or so, the user manual doesn't have much advice on adjustments and nothing at all on this.
I decided to give it a try anyway and finished setting it up, when I switched it on for the first time there was a very loud noise and I got a faceful of shattered plastic! Luckily I was wearing glasses so I didn't get any in my eyes, I hadn't bothered to put goggles on as I wasn't actually machining anything, the one time I've been thankful for my failing short range eyesight!
So I phoned SIP's tech dept, the guy I spoke to was quite concerned about the shattered plastic business (it turned out to be the plastic moulding that surrounds the cutter, part of the extraction system), and was unable to advise on the table adjustment. He arranged for the machine to be collected and examined.
This morning a brand new replacement machine arrived out of the blue, I was beginning to wonder what was happening as it's been a few weeks since I sent it back and was about to phone them again. As soon as I unpacked it I could see this one had the same problem with the tables, a quick check with a straight edge confirmed they were approx 1.5 degrees out of parallel, if anything a bit worse than the previous one.
So it was back on to SIP's tech dept, the guy I spoke to basically said they were inexpensive machines and you got what you paid for, fair enough I suppose but I'd expect even a budget machine to be useable! He didn't think there was any point sending me another because, in his words "...it was unlikely to be up to the standard I required", so they've arranged to take it back and get me a refund from the retailer.
All in all not the greatest experience, they've been decent enough about returning both machines and replacing the original one, but the machine itself is something of a disappointment. OK I wasn't expecting the earth from such a small budget planer, but I don't think it's unreasonable to expect the machine to be safe and fit for purpose, which in the case of these two they certainly weren't.
One good thing to come out of this is that it's given me a boot up the backside, sitting under my workbench for several years has been an old cast iron planer, make unknown, that I bought cheaply on eBay. It came on a home-made wooden cabinet stand which I wasn't happy with and discarded, and it had no motor, I bought a new Clarke motor and switch for it at the time but never got around to doing anything with it. Now I'm finally going to drag it out and see exactly what it needs to get it working!
In the meantime I think I may invest in another hand plane for the collection, the QS No7 looks very nice, or maybe a good second-hand Stanley...