screwed on ebay

[lurcher]

i sell alot of tools on ebay from time to time 3 wk ago i sold a stanley shoulder plane for £30.00 in good condition
so posted to buyer 5 days later i get an email to say plane was damaged so i refunded the £30.00 and asked for the plane to be returned to me well the tw//t wont send the plane or even answer my emails .
this is the 1st time this has happend to me so now i will refund when item is returned to me

 

[blackrodd]

As Devzil would say, " in god we trust, all others pay cash"
rodders

 

[wizard]

I get that but when i say i will get it picked up they want to keep it.

 

[Mr_P]

Apologies it's the world we live in, next time say " I'm very sorry please send it back and then I'll refund you "

Just opened up a new business account with ebay so my feedback is tiny. Very sad how many overseas buyers have contacted me asking to for a price to send abroad. A few had private feedback and a few had public feedback but had left loads of negative like "Never arrived, avoid " All were 100% positive, is it even possible to leave negative feedback for a buyer ?

 

[tobytools]

You have his adress right. Enough said.

I know how you feel I've been shafte on ebay before over such a small thing. makes you wonder dosent it.
Lesson learnt so wasn't a bad loss.

Positive things mate.
TT

 

[graduate_owner]

I had an ebay issue before Christmas. I won an auction for some circular saw blades (maiden bid) and paid via paypal immediately the auction ended, but they never arrived. The seller reckoned he'd sent them although the 'despatched' icon was not ticked. Anyhow after several weeks of somewhat erratic communication I opened a case with ebay. The very next day (there's a surprise) the seller contacted me and said he'd refund the cost.

My paypal account showed the refund, and when I checked again about 5 days later the refund was still there. So I closed the case with ebay. The very next day (there's another surprise) I had an email from paypal saying the refund failed because the seller did not have enough money in his account.

I contacted ebay - they couldn't help because I'd closed the case, but gave me a paypal email address. I contacted paypal (quite an issue, eventually I tried phoning as the web page wouldn't let me contact them despite a lot of trying) and they emailed me back asking for details and asking - 'what do you want us to do about it?'

So I explained everything and said I wanted them:-
1. to 'take ownership of the problem' and either get the seller to make the refund, or refund me themselves since they misled me
2. to change their policy so as to inform people that refunds were provisional, and then inform people when the refund is actually and irrevocably made.

The result? No refund, no further communication from paypal, not even the courtesy of an acknowledgement.

The conclusion - paypal is not as safe as they would like you to believe, although they could take action if they wanted to.

I was lucky really, only talking about a fiver or so, but it could have been a serious amount. Sorry for the extended rant but I thought people might like to be warned about this possible scam. After all, anyone could advertise a real bargain and collect the payment when they don't even have the goods to sell in the first place. Thanks paypal.

K

 

[Flynnwood]

Try daytime UK telephone number for EBAY and PAYPAL.
0208 605 3000

You should get the option:
1) Paypal services
2) Ebay services

 

[rafezetter]

You have his adress right. Enough said.

I know how you feel I've been shafte on ebay before over such a small thing. makes you wonder dosent it.
Lesson learnt so wasn't a bad loss.

Positive things mate.
TT

I'd send him an email saying that you're going to be in the area and you'll pick it up. and if he doesn't return it immediately you'll contact the police as he has essentially had goods under fraudulent pretences, you can also take himt o small claims, the fact he's ignoring you sounds very iffy to me so it's likely he lied.

you could try a resolution with ebay but I wouldn't hold your breath.

 

[RogerP]

Never make a refund until the goods are back in your hands. eBay and PayPal will tell you this also any business will always want the goods back before refunding.

If one always sends won items by traceable means with PayPal payment a "not received" claim will be covered by PayPal's seller guarantee. I have had 2 cases in recent years and PayPal, in both cases, met the cost. they were also extremely helpful when I phoned them.

 

[Vann]

...is it even possible to leave negative feedback for a buyer ?

e-bay has almost no presence in New Zealand. Our most popular online auction is Trademe. Twice I've given sellers bad feedback when items have been worse than described (like broken) and the seller has refused to negoitate or take back the goods (planes of course ). Each time I received "revenge" bad feedback.

However most sellers are very good. I had a Rapier 500 (No.5) plane arrived broken in half in the post. Even though I only asked for a partial refund if I could keep the parts (I'd sent photos showing the damage) the seller insisted on giving me a full refund.

Cheers, Vann.

 

[RogerP]

...is it even possible to leave negative feedback for a buyer ?

..........Twice I've given sellers bad feedback when items have been worse than described (like broken) and the seller has refused to negoitated or take back the goods (planes of course ). Each time I received "revenge" bad feedback.
Cheers, Vann.

... and this, of course, is the reason eBay now only allow positive feed back for buyers.

If there's problem with a buyer you can report them and if your case is upheld they supposedly get a strike - and several strikes and they're out. Also any feedback they may have left for you is removed. So eBay say :?

 

[iNewbie]

Never make a refund until the goods are back in your hands. eBay and PayPal will tell you this also any business will always want the goods back before refunding.

If one always sends won items by traceable means with PayPal payment a "not received" claim will be covered by PayPal's seller guarantee. I have had 2 cases in recent years and PayPal, in both cases, met the cost. they were also extremely helpful when I phoned them.

This.

 

[Rhossydd]

I'd send him an email saying that you're going to be in the area and you'll pick it up.

Empty theats aren't at all useful, you need to be prepared to do this and most people wouldn't bother/be too scared

if he doesn't return it immediately you'll contact the police as he has essentially had goods under fraudulent pretences, you can also take him to small claims,

I doubt the police will take action, but crawling* through the small claims procedure may well work.

*Basically you'll need to send some letters to him/her directly by signed for mail and if there's no response invoke the small claims procedure. The small claims procedure is wonderful as the offender will need to credibly defend themselves(unlikely) in order to avoid paying you back your original loss and your costs. Few people are stupid enough to ignore court demands.

 

[pedder]

Given the plane is destroyed, is there no insurance to step in? In Germany as a seller all I have to do is th ship. Shipping is on the risk of the buyer. That is most of the buyers want an insurance.
In case of damage I will send the buyer my papers that he can claim his loss at the insurance.

That bein said, I allways wonder that there are just a few damgages. If I'd send a item packed the way, UK seller do, I'd loose every second item. Most of the time it is just ona layer cartboard and another layer plastic wrap. I wonder every time i get a saw, but it works. The only damaged I got from UK had a cardboard box aroun (but not enough styrofoam.)

Cheers Pedder

 

[Jacob]

Ebay/Paypal is a lean mean machine no doubt, but it's good that they favour the buyer and make it easy for them. This is probably reflected in higher prices as buyers feel safer, so maybe you have to offset this against the odd petty fraud.

 

[bernienufc]

I got caught big time (for me), i sent an electronic meter which was not cheap, when he wrote back saying it would not calibrate i said send it back for a refund. It arrived and i refunded, then sent the item for calibration to resell, i was informed the insides were so old and destroyed that it was worthless, the git had removed the insides and swapped them out, eBay were not remotely interested to help let alone pursue.

 

[MIGNAL]

Nasty.

 

[andersonec]

I always add the following to any sales I make and always get proof of posting, anything worth a few quid is signed for.


"Should this item be returned for any reason, it must be returned in the same condition as when received otherwise a refund cannot be guaranteed, refunds will be awarded on the receipt of the returned item".

Andy

 

[andersonec]

I got caught big time (for me), i sent an electronic meter which was not cheap, when he wrote back saying it would not calibrate i said send it back for a refund. It arrived and i refunded, then sent the item for calibration to resell, i was informed the insides were so old and destroyed that it was worthless, the git had removed the insides and swapped them out, eBay were not remotely interested to help let alone pursue.

It makes you wonder how these thieves make the time and effort to go to all that trouble, hopefully one of these days someone will know somebody who lives near them who will 'pay them a visit', what goes round comes around.........

Andy

 

[Grahamshed]

I got caught big time (for me), i sent an electronic meter which was not cheap, when he wrote back saying it would not calibrate i said send it back for a refund. It arrived and i refunded, then sent the item for calibration to resell, i was informed the insides were so old and destroyed that it was worthless, the git had removed the insides and swapped them out, eBay were not remotely interested to help let alone pursue.

It makes you wonder how these thieves make the time and effort to go to all that trouble, hopefully one of these days someone will know somebody who lives near them who will 'pay them a visit', what goes round comes around.........

Andy

These people have no scruples, accuse them of wrong doing and they wouldn't understand what you were talking about.