Rutlands wood planes

[studders]

It's not just the seemingly misleading offer that is very annoying. It is also that Rutlands didn't even bother to contact me to tell me what was happening to my order.

 

[RogerS]

Could be wrong but if their condition of sale says subject to availability and they don't take any money from you then legally they don't need to supply you if they don't want to.

From a customer service perspective then that is a different matter.

 

[studders]

I'm in the same place as you, I just think they put so many get-out clauses in there that it's best not to get lost in a legal argument and just make them realise that it's ethically wrong...

Yup, and shop elsewhere.

 

[ste_5150]

It's not just the seemingly misleading offer that is very annoying. It is also that Rutlands didn't even bother to contact me to tell me what was happening to my order.

Yeah, that got my back up too. I wouldn't have known a thing if I hadn't thought to phone them..

 

[ste_5150]

Could be wrong but if their condition of sale says subject to availability and they don't take any money from you then legally they don't need to supply you if they don't want to.

From a customer service perspective then that is a different matter.

I agree totally.

EDIT - Although the fact that it clearly is still available makes that a bit dodgy..

 

[studders]

Could be wrong but if their condition of sale says subject to availability and they don't take any money from you then legally they don't need to supply you if they don't want to.

From a customer service perspective then that is a different matter.

Well they have no legal obligation to supply me at all, stock or no stock, as far as I can see. But I don't like having my time wasted and then being told porkies.

 

[RogerS]

......
Well they have no legal obligation to supply me at all, stock or no stock, as far as I can see. But I don't like having my time wasted and then being told porkies.

Absolutely agree with you on that point. I always judge a company on how it handles problems. It would have cost Rutlands so little to honour the orders and then they would have got brownie points not brickbats.

 

[Russell]

You need to check Rutlands t's and c's. Under the distance selling regulations they need to identlfy at which point they accept your order. As an example in my own T's & C's which state we accept your order at the point we process your payment. Receiving an order confirmation may just show you that they have received your request to buy something and they can still refuse to accept it and thus no contract has been entered in to.

thats my understanding my late wife was a commercial lawyer she wrote my T's and C's

 

[studders]

......
Well they have no legal obligation to supply me at all, stock or no stock, as far as I can see. But I don't like having my time wasted and then being told porkies.

Absolutely agree with you on that point. I always judge a company on how it handles problems. It would have cost Rutlands so little to honour the orders and then they would have got brownie points not brickbats.

Prezactly Roger. :lol:

 

[studders]

You need to check Rutlands t's and c's. Under the distance selling regulations they need to identlfy at which point they accept your order. As an example in my own T's & C's which state we accept your order at the point we process your payment. Receiving an order confirmation may just show you that they have received your request to buy something and they can still refuse to accept it and thus no contract has been entered in to.

thats my understanding my late wife was a commercial lawyer she wrote my T's and C's

Maybe so but I am not disputing legalities. It's a matter of honesty and trust.

 

[Argus]

.


Oh dear.... all this started with a question from the OP about the quality of the planes, which is without any doubt, very good and I was at some pains to point this out.

I can't personally complain of the service I've had with Rutland's (only two orders so far), but it does make me think that buying from a company down in the West Country for the thick end of 25 years I've had one complaint that was put right immediately at no cost and with no quibbles and certainly no monkeying about with price changes.

The problem is that for comparable products, Veritas etc. Rutlands are a little cheaper... Rutland is a tiny place just escaped from Leicestershire, but I still prefer to deal with the firm in ....... Devon.



.

 

[lurker]

"Absolutely agree with you on that point. I always judge a company on how it handles problems. It would have cost Rutlands so little to honour the orders and then they would have got brownie points not brickbats."


Yep!

Just like Axminster did on the "Great Bessey clamps cockup".

This sale thing was what lured me back to Rutlands.
I dipped my toe back in the water over a book, that came through fine.

Then this :twisted: :twisted:

If summat looks too good to be true than it usually is.

 

[wizer]

Dakota

 

[ste_5150]

Dakota

:lol:

 

[lurker]

.


Oh dear.... all this started with a question from the OP about the quality of the planes, which is without any doubt, very good and I was at some pains to point this out.

I can't personally complain of the service I've had with Rutland's (only two orders so far), but it does make me think that buying from a company down in the West Country for the thick end of 25 years I've had one complaint that was put right immediately at no cost and with no quibbles and certainly no monkeying about with price changes.

The problem is that for comparable products, Veritas etc. Rutlands are a little cheaper... Rutland is a tiny place just escaped from Leicestershire,
but I still prefer to deal with the firm in ....... Devon.
.

Rutlands aint in Rutland - lucky for them, as my mate is the Trading Standards officer for that area.

Argus - not your fault - I have John Ruskin's sayings rattling around in my head this afternoon :roll:

 

[lurker]

Wizer - have been waiting for that all afternoon :lol: :lol: :lol:

 

[wizer]

I'm not as mean as you Jim.

 

[Argus]

Rutlands aint in Rutland - lucky for them, as my mate is the Trading Standards officer for that area.

Argus - not your fault - I have John Ruskin's sayings rattling around in my head this afternoon :roll:

Joke, dear boy, .... joke ....... :roll: :lol:

Still, as I said before those little Chinese planes are great value, if you can track them down.



.

 

[Jake]

What exactly was the text of their email, and what are their t&c's?

(I assume you click to accept them on placing an order, but I can't recall).

 

[SteveJ]

Just found this thread, tis funny :lol: - exactly the same thing just happened to me :x ! I ordered a 245mm Taiwanese Style Plane on the 6th, called two days ago (14th), was told the guy I needed to talk to was on the phone, they'd call back in a few minutes.... 40 mins later I called them back to be told it was out of stock :evil:

I switched my order and got the smallest Hong-Kong jobbie instead, took some doing though, the (completely different) lass I spoke to seemed pretty clueless. I've received my plane now, chuffed with it too..... I won't be going back to Rutlands though.