rutlands customer service (not)

[Digit]

I was told it was Bob Marley

Honestly, some people will believe anything, it's Elvis!

Roy.

 

[markwuzere]

so finally got around to placing a couple of seperate orders with axminster ( just small orders to start with) and have to say very impressed, both orders were complete and arrived before 8.30am so thumbs up from me at the moment and a definate no more to rutlands
although i might use the 2 year rule, i like that

 

[johnf]

I have found their customer service to be very good. I ordered something from them, got it within a day or so as usual and then got an email with the item I had received discounted. A bit tongue in cheek I emailed them saying I was miffed that the item was now reduced and they credited my card with the difference.

Me To

 

[Streepips]

I may be wrong, but are not Rutlands and Axminster just two branches of the same business? I think you will find they are if you do a Companies house search.

 

[DaveL]

I may be wrong, but are not Rutlands and Axminster just two branches of the same business? I think you will find they are if you do a Companies house search.

Have read all of this thread?

 

[markwuzere]

I may be wrong, but are not Rutlands and Axminster just two branches of the same business? I think you will find they are if you do a Companies house search.

Have read all of this thread?

not sure if they are linked or not but axi customer service is alot better so rutlands could learn alot from them, and i think the general opinion is that they aint linked

 

[DaveL]

I may be wrong, but are not Rutlands and Axminster just two branches of the same business? I think you will find they are if you do a Companies house search.

Have read all of this thread?

not sure if they are linked or not but axi customer service is alot better so rutlands could learn alot from them, and i think the general opinion is that they aint linked

OK so [blunt mode] Jetman who posted above works indirectly for Axminster, go and re-read his post[/blunt mode], is that clear now? :-k

 

[big soft moose]

I may be wrong, but are not Rutlands and Axminster just two branches of the same business? I think you will find they are if you do a Companies house search.

Have read all of this thread?

not sure if they are linked or not but axi customer service is alot better so rutlands could learn alot from them, and i think the general opinion is that they aint linked

OK so [blunt mode] Jetman who posted above works indirectly for Axminster, go and re-read his post[/blunt mode], is that clear now? :-k

just in case it aint

from the rutlands website

About Rutlands
Rutlands is a family owned and managed business dedicated to supplying premium quality, premium performance woodworking tools and equipment...... MD Mark Taberner

from the axminster website

axminster tool centre is a family buisness built on a foundation of strong customer service values .....MD Ian styles, Chair Bernie Styles

so to lay it rest once and for all they are both family buisnesses , but they are not the same family. ](*,)

 

[wizer]

That's what they want you to believe........ :roll: :wink:

 

[DaveL]

That's what they want you to believe........ :roll: :wink:

Get your coat :shock:

 

[Jake]

The Taberner-Styles family.

 

[Tom K]

The Taberner-Styles family.

No Jake its the Taberneroni family and the Stylesetti family the latter are from the west side and run the tool rackets they recently allowed a couple of their henchmen (may have been "Fat Clemenza") set up operations in High Wycombe and eventually when the move to Nevada is complete they may start their own family.