I've spent a lot of time on those trains, probably even in the actual carriage on the picture.
There are posters in the North West stations stating that 99.7% (made up number but somewhere around that mark) are on time. I don't take the train much any more but I'd say that at least every other train is late when I do.
A while ago they altered their peak fare times to end at a certain time, let's say 6pm for illustration purposes. So of course the timetable changed so that the last train for a good while was at 5.59. I got the train twice after that. Once it was on time and I had to pay peak fare but the other time it was half an hour late, making me late for an appointment and I still had to pay the ridiculous inflated price despite the fact that the train arrived and left after peak prices had ended. I'd have bought my ticket at the ticket office but it closed six hours earlier.
All that subsidies do is keep the public in a stranglehold because the companies can keep a sub par service going with little fear that they'll go bust knowing that commuters have no other options but to pay nine quid to deal with surly, undertrained employees and to travel shoulder to shoulder with each other on a filthy train twice a day. I've seen the fares go up countless times with absolutely no positive change in quality.
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