That was the point that concerned me - I suppose if you made the Shipley booking through eBay, they may help, otherwise, they won‘t/couldn’t. Anyway, why not initiate the refund asap?Hi thanks for the notice! Sorry, I wasn't clear, it's the seller who will be booking the Shiply return. I meant that the customer representative advised that my original Shiply fee - that I booked to have the shelf delivered to me - should be dealt with after the return has been completed. It would be dealt with by eBay's courtesy team, so it's on a case by case basis, I think.
Thanks! That's a good idea. I'll try calling again to speak with another eBay rep, maybe this one might let me start the refund process of the delivery fee earlier.That was the point that concerned me - I suppose if you made the Shipley booking through eBay, they may help, otherwise, they won‘t/couldn’t. Anyway, why not initiate the refund asap?
Obviously we don't know all the facts and can only chip in.
Cheers
Yeah, I was told that the refund of the delivery fee would be passed to eBay's courtesy team, long shot, I know...If the item was "pick up only" then not certain that the seller is liable for anything other than the refund on the goods.
It’s ok, it was clearly pine from the picture, I didn’t see the point in correcting the seller.Ah man, sorry to hear !!
Second line in the original post is a clue....I’m at a loss to understand why some of the posters above seem to be on the side of this buyer and, it appears, ignoring the principle of Caveat Emptor.
The facts as I understand them from the OP’s comments are that he took a chance and bought a piece of second hand furniture he liked the look of on Ebay believing it to be solid oak, although admits that the owner never attested to this as he had no Idea if it was solid oak and admitted such “ He said he had no idea as he's not a wood expert,”.
He paid £100 for the item and £60 to have it shipped to him. He received his purchase and on closer inspection decided he wasn’t 100% satisfied with it and by raising the question on this forum has now discovered the item he purchased is not in fact solid oak and the chance he took on it being so wasn’t correct.
So now, sometime after purchasing the item and establishing that it is not solid oak, he wants to nullify the transaction on this basis despite the fact that it was not a condition of the original purchase contract.
As a result, he now expects, a refund of the £100 purchase price, a refund the £60 he paid to have it delivered to him and for the vendor to pay the cost for collection of the item. All this despite the fact that the vendor never told him the item was solid oak.
A lot of us will at times be both buyers and vendors on Ebay.
Where would you stand in this case if you were in the vendor’s shoes?
I agree. There's no reason why the OP should incur a loss as the item was incorrectly described. I do think he should change his name to "VeneeredChipboardly213", though.I'm sorry Conrad,....but I completely disagree with your rationale.
The OP purchased the shelving unit on the premise that it was advertised as Solid Wood. If the vendor wasnt 100% certain of what it was made of, he should not have stated it was "Solid Oak"
It arrived and has now been confirmed that it is veneered, not solid.
The responsibility for confirming that it was solid wood or veneered, before putting it up for sale and listing the details on Ebay, is the vendor's, not the purchaser.....
If I were in the OP's position, I would expect the vendor to reimburse me in full....including the cost of shipping!
In my opinion, I dont think the vendor has a leg to stand on.....
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