Record saw losing blade tension

[ChrisR]

Phill.

Have you contacted (Record) regarding this problem, as they are very good with warranty claims, I had a problem with a bobbin sander, they repaired it once under warranty, but when it failed with the same fault for the second time, they replaced with a brand new machine no questions asked.

Very good customer service. =D>

Take care.

Chris.

PS. If you did not purchase from Record direct, contact your supplier first.

 

[linkshouse]

Chris,

I haven't rung them but I have submitted a ticket through their support page, but I've still not had a reply.

My problem is, living where I do, returning the saw for repair would be very costly. Also I am pretty sure having disassembled it and played around with it as I have any warranty would be well and truly voided.

Regards

Phill

 

[NazNomad]

Fingers crossed that the part on its way to you now will rectify the problem.

 

[linkshouse]

Fingers crossed that the part on its way to you now will rectify the problem.

I'm sure it will, thanks. And, it looks like a better arrangement than the original.

Thanks

Phill

 

[linkshouse]

@NazNomad.

The part has arrived, it's all put back together now and working a treat.

I've just spent the last hour working on my latest project.

Chuffed to bits

Thank you so much NazNomad.

The only fly in the ointment is that Record have finally gotten back to me and they want to know when and where purchased with a view to arranging to get the saw collected :shock: Oh dear, I can't see them being to suited at it having been taken to bits and having an SIP tensioner fitted!

I'll ask them to just send me a replacement tensioner so that I have it.

Meanwhile I think the current repair is better than the original.

Phill

 

[martinka]

Good to hear you are sorted, thanks to NazNomad, Phil. Hopefully Record will be understanding when they find out where you are situated.

 

[NazNomad]

''HAPPY DANCE'' Glad it fitted ok.

Remember, never throw anything away.

 

[linkshouse]

Record have gotten back to me and offered to send a replacement tension screw if I don't mind fitting it.

Phew, that's a relief, sending the saw back now might have been a bit embarrassing!

So new tension screw on its way....

But then so is a second hand Delta

Phill