Record Power customer service

[siggy_7]

I think it's important on forums like this to share our good experiences as well as the bad. I recently had a fault develop on my Record AC400 air cleaner. I had previously fitted a new PCB following the product safety recall on this product. Recently it started only working on low speed and sometimes cutting out after an hour or so's running even on low. I raised a ticket online with Record who quickly diagnosed the fault as a PCB issue. After a false start where the parts weren't dispatched, I received the replacement PCB with a filter set thrown in by way of apology the next day and we're all up and running again. I'm a repeat Record customer because of their good after sales support, the peace of mind is well worth having and it's great to deal with a company that looks after their customers.

 

[Alexam]

Nice to hear so many repeated good reports of the Record service. It encourages buyers to really consider the 5 year guarantee that they issue on their products.

Well done Record.

 

[martlewis]

I recently bought a cl4 lathe from Record Power. They couldn't have been more helpful. Though they don't sell direct, as they only had 1 left which was bought by one of their suppliers they contacted the supplier for me to arrange the sale and held on to it for me. All I had to do was ring supplier to pay, the order was already entered and waiting for my call.

I live 5 mins away from Record Power so they allowed me to collect and save on delivery too.

They even offered to arrange for me to go to them and someone to demo the lathe.

Exceptional after sales support too.