Whooops. Actually It was toolshopdirect that I referred to. Si,ilar names caught me out.......So, no I have not used powertooldirect.well not until I looked at the site just now, ordered a new angle guide for a Scheppach Tiger 2500. because mine has got lost........
and Wizer, the "shop front" with everything available but nothing in stock is an industry standard, usually works better than the stocktake and visit to the cas 2n carry every week model. Sorry to hear about you bad deal with Tool-net, is it resolved now?
If run properly those are the best places to buy from, no massive property overheads, stock insurance and handling costs, just an agent that gets your stuff shipped direct from the manufacturer or distributor.
Of course if a place is a main dealer then it has to have inventory to provide service.