Following recent posts, I e-mailed Peter at The Toolpost to ask if there was any progress with a repair. As typical, I got a rapid and detailed reply - service from there is first class. I hope he won't mind me quoting him here ...
"Toby
I still have your own Powercap here as I have refused to return it until such time that JSP take some action on those that have previously been returned. As it happens, I was able to get through to someone last week and it appears (?) that we may be getting a replacement from them very soon. If this occurs, I will allocate this new unit to you and ship it back. This is supposed to be a 100% unit with all of the faults sorted (though we only know of one fault which is the wiring loom problem, which is why the delay has been so annoying). Once this is complete, I will then send yours back to them and hopefully they will replace that with one that we can put back into stock.
Bradwest is a subsidiary brand of JSP and the unit they offer is not to the same spec so that would simply be a frying pan/fire situation.
I had hoped that my moan on the website would attract the attention of the JSP legal department: to have them forced to come out into the open to defend their appalling service would be a great relief.
The Trend would not resolve your problems as it adds approx 2 inches to your height, with the head held horizontal: if you nod or look up, the height increases thanks to the geometry. Hence not the solution to your basement situation. I'd stick with the Powercap once we have one of the new ones available to you.
Best regards
Peter
Peter Hemsley - Proprietor
The ToolPost
So - I'm hoping I'll get one that works as well and reliably as the ones Pete, Rich, Boysie, Chris and Malcom have ... sometime soon ...
