pam niedermayer":3ezcjwaf said:
dchenard":3ezcjwaf said:
...
I don't buy this Pam... LV is able to write a few lines describing their saws, why can't other retailers?
I for one will not buy from a retailer that can't put down relevant information on their web site
LV is a very large company with a few very expert experts. I bet if you walk into one of their stores you'd get different results. Most of the companies selling online and/or in stores don't have that kind of expertise, their expertise is in retailing. To that end, most do a pretty good job of providing a multiplicity of good tools. It's our responsibility to know what it is we need.
I do walk in one of their stores... Quite a bit... Actually I'm starting to see myself as Rob Lee's retirement fund :mrgreen:
While it is true that not everyone in the store staff has the answer for you (remember that they sell garden tools too, and the salespeople knowledgeable in one field might not know much in the other), but I've never had a situation where no one on the floor could help me. Never.
pam niedermayer":3ezcjwaf said:
Second, even when a small place has some serious expertise, usually it's the owner, who certainly doesn't usually have the time to write everything down.
Come on Pam, even if it was a small place, and that only the owner has expertise, how much effort is it to put "rip cut, 17 TPI" in the description? One would assume that the owner knows that, as he did the purchasing, if he doesn't, well, that's scary, selecting products for sale that you don't know about...
pam niedermayer":3ezcjwaf said:
And third, and probably most important, most customers don't want to hear how much you need to know to buy/use a tool.
Well, those customers will buy many times before they get it... :shock: :lol: Put me in the lot who wants to get as much info as possible...
Back to LV... That company would not be where it is now it they had not taken customer care as a cornerstone of their business. And they started small too... Customer care is more than a generous return policy, it's also helping the customer buy what they want/need by informing them. LV is not the only retailer with that attitude, they're just one of the more visible ones.
DC-C