New makita mitre saw problem - consumer rights issue?

[Wuffles]

It's my local tool shop who i do use fairly regularly so don't wish to fall out with them. I did try and argue my case but they weren't having it, sometimes life is just too short to be honest.

Would that shop leave a "ringing" in my ears?

 

[Woodmonkey]

It's my local tool shop who i do use fairly regularly so don't wish to fall out with them. I did try and argue my case but they weren't having it, sometimes life is just too short to be honest.

Would that shop leave a "ringing" in my ears?

Ha yes that's the one. They're normally pretty good to be fair.

 

[Woodmonkey]

Used or not it has no effect on 'fit for purpose'. However do check the manual, it indicates that the work piece is not intended to rest on those bars, but to another part clamped to the bars.
http://www.manualslib.com/manual/98597/Makita-Ls1040.html?page=15#manual

Different saw, i had the ls0815fl

 

[Wuffles]

It's my local tool shop who i do use fairly regularly so don't wish to fall out with them. I did try and argue my case but they weren't having it, sometimes life is just too short to be honest.

Would that shop leave a "ringing" in my ears?

Ha yes that's the one. They're normally pretty good to be fair.

Agreed yes. Can you get something tailored up to attach to the bars to make it useful again? Saves the selling it on nightmare.

I have a piece of wood knocking about with "I AM USEFUL" written on it, to stop me from chucking it on the fire.

 

[Woodmonkey]

Nah I've already replaced it

 

[Wuffles]

Nah I've already replaced it

What'd you go for?

 

[Woodmonkey]

Dewalt dw777. It's ok. Meh.

 

[Bodgers]

Sad to say, but this is why it's often better to buy from somewhere like Amazon - hassle posting back, but there is no argument.


Sent from my iPad using Tapatalk

 

[PAC1]

Sorry missed this earlier. The Sale of Goods Act S.14 requires goods to be fit for their purpose. A support that is lower than the bed of the saw would seem not to be fit for the purpose of supporting the wood when sawing. The suggestion that it is a "general support" might be good if it was at the correct level but just a bit naff, but if it does not support the wood to be cut because it is to low or to high then it is not reasonably fit for the intended purpose or has an inherent defect. Either way you are (if a consumer) entitled to your money back. The argument that you used it is irrelevant unless you have had it a reasonable length of time without complaining. Go tell them you want a refund. If you paid on credit card they can help.

 

[mind_the_goat]

Used or not it has no effect on 'fit for purpose'. However do check the manual, it indicates that the work piece is not intended to rest on those bars, but to another part clamped to the bars.
http://www.manualslib.com/manual/98597/Makita-Ls1040.html?page=15#manual

Different saw, i had the ls0815fl

Fair enough, in which case, from the manual:

"The holders can be installed on either side as a convenient means of holding workpieces horizontally. Slip fully the holder rods into the holes in the base. Then tighten the holders securely with the screws.

*WARNING:
Always support a long workpiece so it is level with the top surface of the turn base for a accurate cut and to prevent dangerous loss of tool control. Proper workpiece support will help avoid blade pinch and possible kickback which may result in serious personal injury. "

So it clearly does not perform as described in their own documentation, NOT FIT FOR PURPOSE.

You've had appalling support from both the retailer and the manufacturer it's cost you money and you seem happy to continue to support the retailer. Maybe I'm just annoyed because I'm not sure if I would have given up too. Hope you new saw work out.

 

[Woodmonkey]

Well to be fair to the retailer if makita are refusing to acknowledge that there is an issue then they are the ones who would take the hit, as the chap said since i have used it they would only be able to sell it as second hand. My bone is with makita, can't believe they won't acknowledge such a basic design error.

 

[mind_the_goat]

Just because they say there is no issue does not mean there isn't one. You are entitled to a refund as it's not fit for purpose, the retailer can then take it up with the manufacturer, While life for a retailer might be hard at the moment it does not absolve them from responsibility to their customers. If the retailer does not want to be bothered discussing with Makita then that's their lookout. The only person in the chain that's lost out here is you, and possibly the person you passed it on to.