shed9":1dm58h28 said:
Fein
Again, no experience at all and reviews seem scant. That said, they are German and can't fault the MM. The design looks a little staid but they look solid.
Dear shed9,
my name’s Sven and I’m the responsible for all Social Media activities of FEIN.
I just became aware of your questions and remarks here and on the Festool Owner’s Group. I’m really sorry for all the confusing and frustrating communication that have shed a bad light on the FEIN brand for you.
Since the FOG is not open to other manufacturers, I’d like to clarify on some of the questions discussed there.
FEIN and Made in Germany
Made in Germany has always been one of the main characteristics of our power tools. And it will continue to be. The challenge we were facing with our new range of cordless drill/drivers was to put out a range as complete as possible without hurting our high quality standards. Therefore, we decided to take the top-of-the-line model, the four-speed ASCM, and make it the first of our new German-made drill/drivers. The other models were developed and designed by us, some of the main components are ours. But for production, we just didn’t have the capacities (keep in mind that we take our core value "power tool manufacturer" very seriously) to build a full-scale production right from the start of our new range, so we had to rely on third-party production capacities. That’s where the "Made in PRC"-label comes from – I won’t dive any deeper into COO-regulations...
Two important points I’d like you to keep in mind: all our drills are FEIN drills and we’re still focusing on Made in Germany (e.g. our new compact angle grinders, the ASCM or the MultiMaster).
Product information
You were absolutely right to point out that you had well researched your purchase and that you were led to believe that all of our tools were German-made. Also, your dealer might have been able to tell you the COO when asked – but it is of course to us as the manufacturer to provide this information. COO, however, is no substantial part of our product information. A point worth looking at, given the confusion created by this matter.
So, the big question is: what can I do to give you the impression that we care? How can I make you believe that we indeed put you as our esteemed customer at the center of our interest? I’m open to all your ideas and of course am here to answer any other question that might arise now.
Regards,
Sven