ian,
dont waste your time with the distributor. short cables are fitted at the factory.
this guy is the head of service, austria. he speaks very good english.
Mit freundlichen Grüßen | Sincères salutations
Sebastien Maucuer
Sebastien Maucuer Phone: +43/5223/5850-251
Service Fax: +43/5223/56130
KR-Felder-Straße 1
6060 Hall in Tirol, Austria E-Mail:
[email protected]
do it ian, get yerself a result for the little guy. infact, personalise this letter:
dear mr maucer,
it is with huge dissapointment that i find myself having to write to you today. i have recently purchased from your company....................., to find upon delivery, all have cables on them too short to connect to my power correctly.
these purchases were made after an enormous amount of research. after reading many threads on forums about your comapny, the reason i chose you, was ultimately the way with which you deal with problems. i also discovered that the issue of short cables has been raised before. stupidly i assumed you would have resolved this problem.
i now have machines that i can't operate as delivered, in accordance with health and saftey directives.
i have them plugged into extension leads at present, while i await your engineer to fit cables of the proper length. i would do this myself and send you the invoice, but it will invalidate my warranty. i have taken photo's of the installation and will send them to the relative government department, unless i hear from you by close of busines on monday, with a suitable date for your engineer to simply remedy this problem.
kindest regards..........
good luck,
jeff