Thank you for your advice everyone. I've learned that the word for the alignment of the wheels is 'coplanar' and measured them. I've discovered that the lower wheel is 3mm further in than the top wheel, which might explain my issue. I've also found a French YouTube of someone who seemed to have the same issue as me with his Kity (although the other way round) and although I didn't understand it, I could see that there is some adjustment on the back for the lower wheel, so I'll have a go at that.
Here's a photo of the whole machine with the guard off, as requested by clogs. Any further advice from people with the Kity bandsaw still welcome! I'd like to make a taller fence at some point.