Great customer service

[Spectric]

Well I wanted to use some 10mm dowels and decided on my Jessem jig, upto now I had been using 12mm without any issues and the Dowelmax for 10mm. I was finding a strange shaking whilst drilling which is no good for the accuracy needed, tried my drill bit from the Dowelmax in the Jessem and no issues, used the jessem drill bit in the Dowelmax and the shaking was apparent so the Jessem drill bit was at fault. I contacted the Woodworkers Workshop just to ask if they had heard of anyone else with a similar issue and the next thing I noticed was an email from the Royal mail saying " your Royal Mail parcel from WOOD WORKERS WORKSHOP LTD is on its way" .
A replacement drill bit had been sent out without any quibble and that is what customer service is all about so well done Peter and the team.

 

[MikeJhn]

Had exactly the same experience with WOOD WORKERS WORKSHOP LTD with a router bit extension, no quibble new one set out without any questions or wanting the old one back before they would do anything, they just responded immediately, can't fault them in any way.

Oh forgot to mention they posted it too me in France where I was going to be for the next two months, they did not even ask for postage.