Re : customer orders.
Yes, its true. The staff can't understand why they cannot release stock where available to fulfil orders. The customers instead have to ring a helpline that the administrators have setup.
There have been some nasty situations in some stores apparently. I suppose it's because of some rule of administration. Still, it's ***** all round really.
Hanser : Yes, there's nothing to be done now, so we'll just have to see. We were a lot happier to find out about the rules about handling staff in these situations. I thought she might be straight out the door....
They were expensive for some things, but certainly not everything. Academic now though.