Shopping for consumer durables - TVs, cookers, fidges etc - I would like to:
- talk to a member of staff who is knowledgable about the product
- inspect what I am buying
- pay a low price
- get delivery when I want/need/am promised.
It is not viable to run a network of stores with staff and displays and expect them to deliver on (1) and (3) as well.
Currys seem to do (2) with some limited success. (1) and (2) rarely. And, at the moment (4) seems to be unusual.
Something needs to give. Personally I will pay a little extra to shop at (say) John Lewis for their knowledgable and courteous staff.
It is somewhat lacking in integrity to get the "free" advice and shop elsewhere to save a few ££. It is also unsustainable - very soon the advice and knowledge taken for granted will disappear to be replaced by feedback from "happy" Amazon customers and fraudulent reviews.