Chippygeoff
Established Member
For a few days I have been having a problem with the top clamp on my Hegner saw. The blade gradually loses tension. It is the quick release clamp with the chrome knurled knob. I took it all apart as far as I could and cleaned it up and there was a slight improvment but it did not cure the problem. I then got my little Hegner spares box out and there were about 8 clamps in there but they were all bottom clamps, in other words none of them would accept the quick release knob. I rang Hegner and spoke to the girl in sales and i explained the difference in the clamps. Ah, she said. I know the ones you want, so I ordered 2. I then went back to the workshop and took both clamps out to see if I could do some juggling with the various bits bit no matter what I did it would not work as the clamps are so different.
Back on the phone to Hegner and this time spoke to Chris in the tech department and tried to explain to him what the problem was. He understaood what i was saying and gave me the part number for the top clamp. Back through to sales and spoke to the same girl again. I explained there were two different clamps, one for the top and one for the bottom. She said the one I wanted came with the chromed knurled knob. I explained that I already had the knob and just wanted the clamp. No can do she said. all quick release clamps come complete with the knob, you cannot buy just the clamp. So we cancelled my first order and at almost £23 I just orderd one. I really don't think this is fair and we should be able to buy just the clamp. At the end of the day they have us by the short and curlies.
To aleviate any confusion with the newer guys you can use the same standard clamp top and bottom but you can't have the knurled knob in these clamps.
Back on the phone to Hegner and this time spoke to Chris in the tech department and tried to explain to him what the problem was. He understaood what i was saying and gave me the part number for the top clamp. Back through to sales and spoke to the same girl again. I explained there were two different clamps, one for the top and one for the bottom. She said the one I wanted came with the chromed knurled knob. I explained that I already had the knob and just wanted the clamp. No can do she said. all quick release clamps come complete with the knob, you cannot buy just the clamp. So we cancelled my first order and at almost £23 I just orderd one. I really don't think this is fair and we should be able to buy just the clamp. At the end of the day they have us by the short and curlies.
To aleviate any confusion with the newer guys you can use the same standard clamp top and bottom but you can't have the knurled knob in these clamps.