Well it's been a bit of a fight.
Me: I'd like a refund please, this is ridiculous:
Them: Sorry, would 30% off be OK?
Me: No, I want a full refund.
T: Sorry, would 60% off be OK?
M: No, would you like negative feedback?
T: Sorry, you have a full refund.
So I don't really know what to do...