Phil Pascoe
Established Member
Anyone used them? Their prices seem good.
Wood Finishes Direct
- Thread starter Phil Pascoe
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Hi,
I've used them several times. Most recently was last week and the week before to order some Osmo oil's.
The service is absolutely first class and prompt next day delivery too. I also had to ring them a couple of times regarding choosing the most suitable product for my needs. The help and advice given was second to none and they couldn't have been more friendly and they were more than happy to answer fully any questions I had.
I can highly recommend them.
I've used them several times. Most recently was last week and the week before to order some Osmo oil's.
The service is absolutely first class and prompt next day delivery too. I also had to ring them a couple of times regarding choosing the most suitable product for my needs. The help and advice given was second to none and they couldn't have been more friendly and they were more than happy to answer fully any questions I had.
I can highly recommend them.
Phil Pascoe
Established Member
Thanks, I'll give them a go.
mind_the_goat
Established Member
Yup, got some Osmo waxoil from them recently, very quick service and their couriers give you a delivery time to the nearest hour. You may see them waiting outside if they are early.
RogerS
Established Member
mind_the_goat":3cmq66jw said:
Or if it's Interlink and they are early, the driver arrives at your door, you go out to meet him and then have to hang around like a spare prick at a wedding until their bloody system condescends to unlock so you can sign your bloody name! :evil:
Honestly I wouldn't use them. Products may seem fine, but I had a terrible experience with them. Their customer service is awful.
Their so called delivery man decided not to deliver when their automated systems had said, even though I waited in because he was running late, so then lied saying "no one was in to deliver". When I contacted the depot he owned up to it.
But then deliberately broke my mailbox when he delivered it because he was annoyed.
When I contacted the sellers they didn't care less. Things can go wrong, but it was their attitude and rudeness that was appalling.
Their so called delivery man decided not to deliver when their automated systems had said, even though I waited in because he was running late, so then lied saying "no one was in to deliver". When I contacted the depot he owned up to it.
But then deliberately broke my mailbox when he delivered it because he was annoyed.
When I contacted the sellers they didn't care less. Things can go wrong, but it was their attitude and rudeness that was appalling.
Phil Pascoe
Established Member
"Their" delivery man was probably nothing to do with them, so it's unfortunate, but not their fault. Rudeness is another thing, of course. I did deal with them, and found their service first class.
RogerBoyle
Established Member
I've used them a lot over the years and never had a problem
Yes a delivery can go wrong at any company, but it is the rudeness and lack of care of the individual that made a bad situation terrible. I just can't understand why someone should go out of their way to be insulting to a customer.
Anyone can look good when things are working well, but you know the company best when a problem occurs.
Anyone can look good when things are working well, but you know the company best when a problem occurs.
Wood Finishes Direct
New member
I am one of the customer service agents at Wood Finishes Direct Ltd. Sadly this gentleman has taken it upon himself to write negative things on the internet about us. He mentions a broken postbox but actually it was a Tupperware box. We agreed to buy him a new one but he wanted £25. We felt this was unreasonable and now we have an unhappy customer. We tried our hardest to be fair but fair wasn't enough on this occasion. Please visit the review site; Trustpilot for unbiased reviews. We lead our sector with a score of 9.8
Well actually there are 2 things here. One you are trying to make me sound unreasonable by saying it is a "tupperware box". It wasn't, you've never seen it, only a bad photo, and it was a box altered by me to be a temporary mailbox. But it was my box and your delivery man destroyed it out of spite.
It would take me time to modify and use another box and the cost was appropriate to the time involved, never mind the loss of use and upset.
Secondly you don't address the unnecessary rudeness.
As I maintain, when all is going well it's easy, but when it goes wrong (as it can) then you see the true colours. Trying to ridicule the thing that was destroyed doesn't make what happened right.
It would take me time to modify and use another box and the cost was appropriate to the time involved, never mind the loss of use and upset.
Secondly you don't address the unnecessary rudeness.
As I maintain, when all is going well it's easy, but when it goes wrong (as it can) then you see the true colours. Trying to ridicule the thing that was destroyed doesn't make what happened right.
i think that this discussion needs to be closed and you discuss it between yourselves. In honesty, I think it would have been best left on 5th September. There will be no winner, and it is doing nobody any favours.
Random Orbital Bob
Established Member
Agreed. I'm going to lock the thread, please take it offline folks.
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