selectortone
Still waking up not dead in the morning
I have an issue with my gas bill. Knowing how long it takes to actually talk to someone I thought I'd try their live chat. Here's what I got:
The British Gas chat line
- Thread starter selectortone
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selectortone
Still waking up not dead in the morning
Hello Terence |
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HappyHacker
Established Member
Should this have been in the Joke thread? 
Phil Pascoe
Established Member
I phoned the doctor's, I was umpteenth in the queue. I eventually got through (£7 on a pay as you go phone) and spoke to someone. You'd do better to book an appointment on line - it's much quicker, she told me. Have you looked at your site? I asked. No, actually, I haven't, she said, why do you ask? Because the first paragraph on your site says .................. if you need an appointment, please phone. You couldn't make it up.
RogerS
Established Member
Book online ? Hah....how does January 4th sound ?
RogerS
Established Member
Why don't you apply some constructive effort and write a (polite and non-ranting) letter to the Practice Manager suggesting amending the website ?I phoned the doctor's, I was umpteenth in the queue. I eventually got through (£7 on a pay as you go phone) and spoke to someone. You'd do better to book an appointment on line - it's much quicker, she told me. Have you looked at your site? I asked. No, actually, I haven't, she said, why do you ask? Because the first paragraph on your site says .................. if you need an appointment, please phone. You couldn't make it up.
Phil Pascoe
Established Member
I changed surgeries.
At 08:00 last Wednesday I called to make an appointment with a dentist. I got a recorded announcement that I didn't really understand, then the system hung up on me. 3 or 4 minutes later a real live person called me back. I explained what I wanted and they said "10:30". Which day, I asked. Today, they said. I guess I can't complain too much about having to wait.
Phil Pascoe
Established Member
That wasn't the reason, it was one of a long list. The place started its downhill trajectory about ten years ago when three senior doctors retired within a few months, then a few years ago they took over another local surgery and closed it - they got too big too quickly.
The crunch came when I got a really bad case of dermatitis in my right hand which affected the knuckles really badly - my hand was extremely painful. The gave me two ointments which didn't work (after seeing photographs) and when I enquired again saying I really needed to sort this out as being wheelchair bound I transfered to the bed etc. on my hands and knuckles they told me they really needed to see me in person and would give me an appointment in six weeks.
A friend on mine has been in dispute with British Gas for a year. His meter went wrong and It recorded usage multiplied by a factor of 4. To cut a very long story short, it took 2 referrals to the ombudsman just to get an engineer to check the meter, which promptly died when disconnected, then another 2 ombudsmen interventions to get a refund. They fought him every step of the way. He thinks they work on the premise that if you mess someone about long enough they’ll give up a go away, and they keep the money.
Phil Pascoe
Established Member
My daughter had months of arguments with B.G. over £2000+ she didn't owe. She didn't find out they left an unnecessary black mark on her credit record until she went for a mortgage.
Crazy Dave
Retired Genius now nursing dementia.
Tell to get in contact with TransUnion.com via a credit reference agency and she might be able to get it removed or at least have her say and it will be added to her file.
Phil Pascoe
Established Member
She got it removed without any difficulty, it just annoyd her that she didn't know it was there, the dispute having been settled in her favour.
