Thanks to L-N

[Nick W]

I dropped my Lie Nielsen 60 1/2 last week. It landed on the back of the cap, bending the threaded portions of the spin wheel and cap screw. So I sent an e-mail to LN asking for prices for replacement parts, and got a reply saying they would send them f.o.c. if I sent my address. That was on Thursday - the parts arrived today.

So a big thank-you to Lie Nielsen; that's what I call customer service.

 

[Newbie_Neil]

Hi Nick

That's great news.

Cheers
Neil

 

[DaveL]

Nick,

I find the customer service from across the pond puts most of the UK to shame. :x

Glad the plane is sorted, a 60 1/2 has to be one of the most useful tools to have. \/

 

[Scott]

I've also had excellent customer service from LN in the past. Very refreshing and, like Dave says, a great deal better than a lot of Brit outfits! ... and I'm not just talking about woodwork related companies!