I got an email from Which? saying they were about to take the yearly payment for Which? legal service. I had cancelled it years ago, because the one time I called on it, I got useless advice. I called Which? explained how I had cancelled the legal service years ago. The assistant checked my account and said there was no record of it had ever been cancelled. I was a bit frustrated, because I was sure I had, but possibly meant to and forgot? A few weeks later, I was rummaging through some old documents and came across a letter from Which? (2015) about the legal service, with my notes on it, when I cancelled. It also had the name of the lady I spoke to. Sent copy off to which and about a couple week later, got a cheque for about £360!!