sip 01332 (assembly part two ,so far)

[Mr Ed]

Is that a crack or a scratch? can't really tell from the photo.

Ed

 

[head clansman]

hi ed

it's a deep gouge in the face of the bed , but the polythene ain't damaged so it was packed like it . hc

 

[Mr Ed]

Very hard to gauge the severity of it from the picture, but I can see how it would be annoying. That said, my tablesaw surface is scratched to b*ggery and I don't find it affects me at all.

Ed

 

[head clansman]

hi ed

i underdstand where your coming from , placing those scratches there your self whilst working is one thing over time , but arriving like that , it not a scratch it's gouged into the metal , whoever greased the bed before apply the polythene wrapping must have known it was damaged :? . hc

 

[Digit]

One of the reasons that CI was always the favourite for machine surfaces and surface plates is that a mark in it doesn't normally raise any bur, (or is that burr?) thus not causing any problems.

Roy.

 

[paulm]

Clearly not acceptable though, whether it affects performance or not.

A replacement definately called for and very dissapointing that QC allowed it to ship in that condition imo.

Cheers, Paul

 

[head clansman]

hi paulm

my thoughts entirely , lets see what rutland say tomorrow . hc

 

[Mike.C]

hi ed

i underdstand where your coming from , placing those scratches there your self whilst working is one thing over time , but arriving like that , it not a scratch it's gouged into the metal , whoever greased the bed before apply the polythene wrapping must have known it was damaged :? . hc

I would be on the phone to mate. Alright there is no way that it is going to effect the use of the saw, but as you say its the thought that someone at the factory greased and stuck the plastic over the gouge knowing that it was just about to be sent out to a customer. :twisted:

Along with the delivery it just takes all the shine off a new toy.

Lets hope that you enjoy using it Martin

Cheers

Mike

 

[BMac]

Hi HC,

If that was mine I would be gutted and want a replacement. If you were standing in the factory and had been given a choice of which machine you wanted you wouldn't have said 'Can I have the one with the big score please?' - and neither would anyone else!

Not good enough.

Brendan

(I was really enjoying this thread and seeing the saw being prepared for building, this has disappointed me too.)

 

[Mike.C]

Martin along with another saw maybe a couple of free legs in compensation :lol:

Cheers

Mike

 

[head clansman]

hi mike

earlier this morning before i went to the hossi , i did get about an hr assembling the lower base unit , which was to be my post tonight (assembled ) :lol: all went together very well indeed, open the other box with all the ally rails and guards in it all seems fine, :lol: when i found that gouge well you know the rest , as long as they replace the extension table that fine , hope to get some more time tomorrow in the workshop, :roll: but again appointments with my doc tomorrow and then back to hossi on thursday , had enough trouble getting the saw to the workshop dont want to disassemble :x and hump it all back to the gate :x and then another saw back to the workshop :evil: :evil: only to find something else wrong. :roll:

 

[Mike.C]

hi mike

earlier this morning before i went to the hossi , i did get about an hr assembling the lower base unit , which was to be my post tonight (assembled ) :lol: all went together very well indeed, open the other box with all the ally rails and guards in it all seems fine, :lol: when i found that gouge well you know the rest , as long as they replace the extension table that fine , hope to get some more time tomorrow in the workshop, :roll: but again appointments with my doc tomorrow and then back to hossi on thursday , had enough trouble getting the saw to the workshop dont want to disassemble :x and hump it all back to the gate :x and then another saw back to the workshop :evil: :evil: only to find something else wrong. :roll:

So it is only the extension table that is scratched/gouged? Well at least you do not have to send the whole saw back.

I'd still drop the legs into the conversation though, with the hope that they will send them as a gesture ogf good will.

Cheers

Mike

 

[big soft moose]

hi paulm

my thoughts entirely , lets see what rutland say tomorrow . hc

hope you get it sorted , tho IME most problems with rutlands "legendary" customer service occur in this area - I had a bent router table plate from them, and they basically denied it was damaged when it left them and accused me of damaging it and lying about it

My advice is to brook no sh!t and tell them that you expect a replacement (as is your right under the sale of goods act as you have contracted with them for an undamaged saw) and you are fully prepared to go to tranding standards and the woodwork press if they dont comply

 

[BMac]

...and tell them we are all watching!

Brendan

 

[lurker]

...and tell them we are all watching!

Brendan

Waste of time, Rutlands don't give a **** about their reputation.

 

[Dibs-h]

...and tell them we are all watching!

Brendan

Waste of time, Rutlands don't give a **** about their reputation.

Good luck with Rutland's and their Customer Service Dept!

 

[head clansman]

hi

assemble so far ,

all the base is now all bolted up and extraction pipe fitted and turn up the right way round , still have the two extension beds to fit but I am still in talks with rutlands who are awaiting a reply from sipuk as i had to send more pics of the other extension bed as well which is also damaged so i cant really complete the assembly just yet . but here some pics of it so far , I will say it is very robustly made and is a very strong unit when all assembled .

 

[Mike.C]

Very nice Martin. Good luck with Rutlands and the extension. What do you mean when you say that your turned the extraction pipe up the right way around.

Cheers

Mike

 

[head clansman]

hi mike

sorry my bad english (fitted the extraction pipe , it should be read as turned the machine up the right way ) hc

 

[Mike.C]

hi mike

sorry my bad english (fitted the extraction pipe , it should be read as turned the machine up the right way ) hc

Oh my god, here's me been looking at the extraction pipe and thinking I wonder if I have done something wrong and installed it up the wrong way. Obviously their is only one way it can go, but that did not stop me thinking

Cheers

Mike