rutlands

[woodwoodjohn]

have just seen email from rutlands they have 11% off and free delivery this weekend check out there website

 

[Mr_P]

Dozuki Dovetail Compact Saw at £25.95 less 10% and free delivery = Very tempted

 

[deserter]

You never know it might arrive before the next 10% sale starts.


~Nil carborundum illegitemi~

 

[Mr_P]

So its the carpet world of the tool world then.

Had a quick look around and can't see them anywhere else and don't fancy one with a rattan handle.

 

[speeder1987]

Mr_p I've ordered from rut lands before and never had an issue. But I know people on here who have.

I think the general rule is, if it says out of stock ...... don't order it. There customer service is known to be a bit lacking.

And don't you find it a little bit coincidental that every review seems to be 5 star?

John

 

[Wouldchuk]

John - that's because I haven't gotten round to reviewing the speed clamps I bought from them a while ago.... uttter cr*p!

However, I have had some good buys from them in the past - like so much nowadays, stuff is made to a price not to a quality so you have to choose wisely, and yes indeed - their customer service isn't quite what it should be....

 

[JakeS]

John - that's because I haven't gotten round to reviewing the speed clamps I bought from them a while ago.... uttter cr*p!

I think the suggestion is more commonly that they delete/never approve for publication any less-than-positive reviews. I think I remember seeing a four-star review once, but I'm also pretty sure I remember someone complaining that he wrote a one-star one that never got published.

 

[sbk]

dont get me started on rutlands still owe me £30 !

 

[Random Orbital Bob]

Rutlands..........profit.....e nuff said

Axminster.......understand customers like post sales service

Bottom line rutlands senior mgmt......looking to upgrade their yacht. Axminster senior mgmt.......reasonable people who value both customers and their staff

I have never worked for either of these companies but the personality of the board of a company is entirely visible through its customer service. Rutlands are ALL about marketing gloss, Axminster at least give a balanced view and their customer feedback shows that

I struggle with rutlands now as I've been let down so many times with cheap tat dressed up as product!

They have literally "earned" my attitude. Likewise Axy, but the opposite.

 

[Baldhead]

Did anyone place an order? If so have you recieved the goods?

BH

 

[alan895]

Did anyone place an order? If so have you recieved the goods?

BH

I ordered some DC hose and a few router bits without any problems.

 

[kostello]

Did anyone place an order? If so have you recieved the goods?

BH

I did and got a dispatch edd mail on Thursday I think.........

Then today I got an email from parcel force saying they picked it up today!?

Edit for spelling (twice!)

 

[Mr_P]

I managed to restrain myself, nearly fell into the trap of ordering the set of three (2 five star reviews and 1 four star).

Why have one saw for £23.50 when you can have three for £54

Will treat myself when my bench is up and up and running.

 

[wem]

Ordered some dakota clamps trying to save bit of cash, unfortunately they are no where near the quality of bessey, I suppose you get what you pay for!

 

[siggy_7]

I tried to place an order over the bank holiday, unfortunately it didn't go through because of security issues with my card (I get this a lot for some reason!). I called them on Tuesday evening to put my order through, the assistant was very helpful and honoured the discount without even needing to ask. I was advised that one item I wanted was now out of stock but would be back in stock towards the end of the week. I got a dispatch e-mail on Monday and everything arrived yesterday evening. All in all this is consistent with my previous experiences - pretty trouble free, but then I may have been lucky in the things that I have ordered being mostly in stock and not having any quality issues.