Lons
Established Member
Colin
I had so many issues with the local Mercedes dealer I could write a book, The Coldsteam dealer is totally different though.
I bought the car as a 6 week old demonstrator with a big discount, those were the days , and I quickly found out that they lie. overcharge and charge for items they haven't replaced. Said they had updated the sat nav on two occasions when they hadn't and then lied and gave loads of excuses, that was despite the last time when I rang MB customer services who told me they had been charged for the work and the new version had been registered against my car, so where did that update end up? Ebay I suspect.
The GLC model had a design fault and eventually Mercedes brought out alternative wishbones, initially the dealer denied there was such a part available but I'm in the know and insisted and again needed to contact the manufacturer, they did the work but afterwards my car which has excellent roadholding was undriveable on damp or wet roads, they wouldn't accept that and had several test drives - allegedly. Unfortunately on the last one they said it was being driven by the service manager on an extensive road test but when they disconnected my dashcam they accidently pulled the plug on just the rear camera so I had evidence that all they did was put a kid in the seat to drive it back and forth twice behind the workshop then parked it up and kept me waiting. I kicked up a hell of a fuss so they took it back in for 2 days and when I got it back it was perfect again, ( I marked the new wishbones to ensure they didn't put the old ones back). They said all they had done was tweak the tracking fractionally and were very reluctant to give me a copy of the print out which showed it was way out. What they didn't know is that I could track the car and it spent 30+ hours in the workshop rather than outside, they don't do that for nothing and it's clear they didn't fit the new parts properly. Anyone can make mistakes, I'd have accepted that, lying I won't accept!
A few months later, I was contacted by a MB forum member with the same model who had been told by the same dealer that no new wishbones existed, I supplied him with a copy of my warranty invoice to shove under their noses.
Do I trust main dealers, make that a definite no way as I've also had experience with Vauxhall, BMW and Audi.
Bob
I had so many issues with the local Mercedes dealer I could write a book, The Coldsteam dealer is totally different though.
I bought the car as a 6 week old demonstrator with a big discount, those were the days , and I quickly found out that they lie. overcharge and charge for items they haven't replaced. Said they had updated the sat nav on two occasions when they hadn't and then lied and gave loads of excuses, that was despite the last time when I rang MB customer services who told me they had been charged for the work and the new version had been registered against my car, so where did that update end up? Ebay I suspect.
The GLC model had a design fault and eventually Mercedes brought out alternative wishbones, initially the dealer denied there was such a part available but I'm in the know and insisted and again needed to contact the manufacturer, they did the work but afterwards my car which has excellent roadholding was undriveable on damp or wet roads, they wouldn't accept that and had several test drives - allegedly. Unfortunately on the last one they said it was being driven by the service manager on an extensive road test but when they disconnected my dashcam they accidently pulled the plug on just the rear camera so I had evidence that all they did was put a kid in the seat to drive it back and forth twice behind the workshop then parked it up and kept me waiting. I kicked up a hell of a fuss so they took it back in for 2 days and when I got it back it was perfect again, ( I marked the new wishbones to ensure they didn't put the old ones back). They said all they had done was tweak the tracking fractionally and were very reluctant to give me a copy of the print out which showed it was way out. What they didn't know is that I could track the car and it spent 30+ hours in the workshop rather than outside, they don't do that for nothing and it's clear they didn't fit the new parts properly. Anyone can make mistakes, I'd have accepted that, lying I won't accept!
A few months later, I was contacted by a MB forum member with the same model who had been told by the same dealer that no new wishbones existed, I supplied him with a copy of my warranty invoice to shove under their noses.
Do I trust main dealers, make that a definite no way as I've also had experience with Vauxhall, BMW and Audi.
Bob