Norton Internet Security 2005

[Mike.C]

I have been trying unsuccessfully to remove Norton Internet Security 2005 from my dads laptop, using the Add/Remove function in Windows XP Home edition.
Every time I press the change or remove key nothing at all happens, not even a message.
I also want to remove LiveReg, but every time I try, I get a message stating " Symantec LiveReg cannot be removed at this time because the following applications require this component: Norton Antivirus"

Norton Internet security was on the laptop from new and LiveReg may or may not be left over from when I upgraded to Norton Systemworks Premier, which around about a year later I removed because I was having nothing but problems with it.

Norton Internet Security takes up over 2gb (2554mb) of space, and as the hard drive is only 20gb and nearly full, the old man would be really pleased to get this space back.

Another problem we have is with "Smart Restore". I tried to put the laptop back to factory spec, but I keep on getting a message which only says "Missing File". I did not get any master disks when I bought the laptop and all the backup stuff is in a partition on the hard drive.

Your help will be gratefully received.

Cheers

Mike

 

[CarlC]

Hiya mate
I removed mine by just going to Add or Remove programs and clicking remove.But since that doesn`t work try doing search on the start menu and then it should come up and then try and delete it from there it should delete it.

 

[MrJay]

http://service1.symantec.com/SUPPORT/ts ... =&osv_lvl=)

 

[Mike.C]

Thanks Carl.

MrJay your a gentleman sir, the link sorted the problem out straight away. Although for some reason we never got the 2gb's of space back.

Now all we need is some way of sorting the smart restore problem out. Any ideas?

Cheers

Mike

 

[CarlC]

I don`t know which laptop you got, but this may be off some use.
http://forums.techguy.org/windows-nt-20 ... specs.html

 

[Mike.C]

Thanks for the link Carl.

The laptop is a Packard Bell Easynote C3223.

I seem to remember reading somewhere that you can restore a computer to factory spec using the F11 key. Have I got this right and if so has anyone got any idea how to do it? Or have I been thinking about an April fool article

Cheers

Mike

 

[Gary]

Thats correct Mike. Save anything you require and turn on the laptop holding F11. It then gives you the restore option.

 

[engineer one]

mike, why not buy your dad a memory stick, staples and many others are selling them at around 10 quid now, and that's for a gig. it is always good practice to have some extra removeable media.

that is of course assuming the computer has a usb port :roll:

save the data to memory sticks once a week or so it will loosen up space. but also don't forget to run the disk utilities disk clean up and defrag, they will open up some space.

as for not retrieving the 2 mb remember that computers always cheat. when you load things it goes big, whilst when you remove them it goes small. :?

great thing about memory sticks is you can write protect them too, and also even tesco and other supermarkets sell them. they are really easy to use. needing no software, unless you are running win95.

paul :wink:

 

[Mike.C]

Thanks Gary, at least I was not imaging it.

Paul,

save the data to memory sticks once a week or so it will loosen up space. but also don't forget to run the disk utilities disk clean up and defrag, they will open up some space.

Do you mean that we should save the data to a memory stick and then delete it from the laptop (loosen up space)? Because we have got an external hard drive (250gb), which we have partitioned (50/50) so that we can both backup our individual computers too, but if he wipes the data off his laptop after he saves it to the hard drive he will have no backup copy. Or do these memory sticks work in a different way to an external hard drive?

Paul,

great thing about memory sticks is you can write protect them too, and also even tesco and other

When you say write protect them what do you mean? How are there different from a hard drive?

While on this subject, is there anyway you can copy your whole computer to an external hard drive to use as a back up, and if you wanted too plug it into someone elses pc and use it/access it on their one?

Sorry if these questioned seem silly but like everyone in this house I am a novice.

Cheers

Mike

 

[engineer one]

sorry mike lets go back to basics.

the original rules are never save any data within the programme, always keep a separate folder for data. r
egularly save that data to a removeable medium.
for instance your hard drive, or as i suggested a memory stick, or indeed a cd/dvd.

what i do is check the items i need and keep them on the internal hard drive, but move that which is not current onto another medium. you can always retrieve it if you need it.

spend time weekly removing down load files that you do not need, remove back up files and then copy the original to a back up device.

i bet you have old files from a year or two ago. do you really need them now ?, so why not put them on a back up device. as long as you archive properly you can find them.

if you can back up to an external hard drive, then you can easily get the data back by going in reverse. by that i mean that when you attach the device to your laptop, it will show an icon. then if you need a particular file that is on the hard drive not the laptop, you can copy and paste it across, or open the programme it was made in, open the file from the external hard drive and the save as necessary after modification.

hope that has not confused things more :roll: :twisted:

paul :wink:

 

[Mike.C]

Yep I am on the same page as you now Paul, and you are right there is some very old files on there.

Thanks very much for your help.

Cheers

Mike

 

[engineer one]

mike don't be embarrassed, the main problem about computers is that if you don't use a facility all the time, then you forget what is supposed to happen.

i find that many of the programmes i have if i don't use them regularly then i forget all the hints and tips.

things like excel and even word have several hidden goodies which unless you use them every day, you forget.

it's a real pain when you are using a cad programme and forget how to make 3d objects etc. :roll:

glad to help

paul :wink: