Well done to Jet. That's the kind of service that would tip me to choose a Jet piece of equipment over another. I have to say that I have had a few issues - not a euphemism but just the occasional problem and sometimes my fault - with stuff I have bought from Axminster and they have dealt with those quickly and efficiently. Equally, I have always been very pleased with the help I've got from Classic Hand Tools when my own ignorance makes me uncertain about what to buy. Sometimes, you want to buy something and read the various posts about views on this option or that option and quite often, they conflict. When I get that dilemma, my choice is to buy the best I can and buy from someone who, like this Jet episode, seems to really give customer service.