wizard":27kc9k8e said:
I told them of my rights and i told there head office of my rights and they kept saying at carphone warehouse nobody has any rights and there word is final and if i did not leave they would call the police and have me removed, i said good call the police, they then said they would have to phone head office before getting the police involved. In the end i gave up
That's quite amazing. I don't think I've recently heard of such bad manners by a retail outlet.
Others are right:
- your contract is almost certainly with Carphone Warehouse. They are legally your first recourse, and they know that.
- any manufacturer's warranty is additional to your rights as a consumer.
- goods sold must be 'of merchantable quality'
In addition, EU law gives you a 2-year recourse to the manufacturer,
if there is a manufacturing defect (and on that ground alone). To take advantage of that, you have to prove that (a) there is a defect and (b) it's occurred in manufacturing. So, like many things EU-ish, it's probably not worth the paper it's printed on, probably, as you bear the initial costs of any action yourself, too.
Did you buy it with a credit card? If so you may have additional protection there, as technically the CC company is part of the contract, and your rights are extended.
Expectatons regarding wear+tear on mobiles must be well understood by now, as it's not exactly a small market. I seriously doubt 7 months life would be thought of as acceptable.
Keep records of all interactions. If it's not repaired or replaced satisfactorily (repair is at the discretion of the supplier usually after that length of time), then you may need trading standards' help.
I am not a lawyer, but this stuff isn't exactly cometary landing science...
E.
