Me neither, but then I have never bought a high-performance sports car. Exotic car manufacturers do offer lessons, for example Porsche.I have never been offered driving lessons when I bought a vehicle
Me neither, but then I have never bought a high-performance sports car. Exotic car manufacturers do offer lessons, for example Porsche.I have never been offered driving lessons when I bought a vehicle
Having thought a bit more about this, it seems to me that dealers could offer a service while not having to greatly put themselves out. These days if you order something from a dealer, you get entered into their computer. Thus they could easily confirm if somebody was buying a plane from them for the first time. In such cases they could pop a copy of their own DVD on how to use planes and sharpen the blades in with the order. (From a commercial POV that would be a good way of advertising the sharpening kit which they offer.) Additionally they could sharpen the blade of this initial purchase. We all know that that doesn't take very long.
The dealer(s) who would be prepared to put in this bit of effort would probably reap the reward of generating a base of regular customers. Win-win as far as I can see.
Incidentally, Dictum in Germany puts a voucher in with its orders which entitles the owner to one free sharpening of whatever it is that they have bought. While that is superficially a nice bit of customer service, it seems to me to be missing the point because nobody who can sharpen would ever use it, nor does it do anything to get them sharpening. OTH the above model makes a lot of sense to me.
I'm sure that you're right in terms of any mass market goods. However, in terms of things like high end hand planes, how many different dealers is one likely to use? Price difference is probably not going to be an incentive as nobody significantly discounts Clifton, Veritas or L-N planes. What I suspect that adds up to is that specialist dealers have a somewhat better chance of building up a relationship with their customers than would e.g. Aldi.Sadly, the world has gone on-line and most people shop by price. Your model made sense 20 years ago but not now. There is precious little dealer loyalty any more because price rules. Once you know what you are doing, and can sharpen / assemble tools, there is no added value beyond going for the cheapest seller of the brand you want.
... you still get plenty of "problems" that are solved by pointing the customer at the manual.
I am really not sure the charge would do much as, yes you may get the plane functional, but you have learned nothing about the process for the next time it gets blunt.
Putting instructions or a link to a video of what to do with that tool when it arrives and keep it in top condition would be more useful in my opinion but how many people actually bother to read the documentation? I work in software development and I can guarantee that despite the huge effort some companies put into it you still get plenty of "problems" that are solved by pointing the customer at the manual.
Don't forget also that many of us learned to sharpen things at school, which is an opportunity lost to many younger people.
I'm glad that you posted that.Don't forget also that many of us learned to sharpen things at school, which is an opportunity lost to many younger people.
You beat me to it!I didn't get that. I just saw my dad use an oilstone when I was an 8 or 10 year old.....and trying to remember what he did 10 years later when I got my first tools led to about 5 years of frustration and self learning. The penny finally dropped when I remembered seeing him feel the back of the edge, and worked out that he must have been feeling for something. I worked out eventually that this was for a burr, and when creating a burr became the focus of my sharpening, I finally managed a consistent result. Ten minutes with someone who knew what he was doing could have saved me 5 years of frustration.
You beat me to it!
I'm glad that you posted that.
I got to school just after woodwork was ditched as an option. Subsequently I made the odd thing from bits of melamine-coated (if I remember rightly) chipboard and the odd bit of plywood which I got cut to size in the timber yard and my "woodworking" consisted of screwing them together.
When I started woodworking about ten years ago, I was clueless but determined. My previous experience of making things was the above plus assembling Airfix plane kits when I was a lad. It dawned on me the other day that one of the most satisfying things about woodworking is the first time that you end up with a few parts which started life together in the same rough-sawn plank and end up fitting together as well, if not better, than in any Airfix kit.
Getting to that point is hard work if you know nobody who can show you and if you can't find the time to get on courses. I didn't and couldn't and so it was a matter of DVDs (thank you Mr Charlesworth!) and books (thank you Lost Art Press!) and of course this forum - thanks to many of you!
Those with expertise often forget how clueless a beginner can be. When I decided that I needed my first plane, I went to the Dictum shop in Munich and told the bloke that I was a total beginner. He was friendly enough and pointed me at the plane display and a clamped piece of wood and said that I could help myself. After a few minutes he walked by to see how I was getting on and said the German equivalent of, "Bloody Hell! You really are a beginner, aren't you?" "Yep", says I, "never had a plane in my hands before."
Then he became helpful in a way more suitable to me and I left with a Veritas LAJ, which has since proved to me that his advice was good.
About a month ago a friend of mine expressed an interest in learning about woodwork. I put a No 4 in her hands and guided her attack on a piece of American poplar. I swear she learned more in half an hour than I did in my first three months. There's nothing quite as efficient as having somebody there who can point you in the right direction.
I think that the point of all this is to perhaps think again when we are inclined to say, "You can do X in a couple of minutes". Yes you can, once you know how but before you know how, you can't do it at all.
Now we have You Tube.
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