Avoid Milwaukee power tools with a chuck

[Eric The Viking]

That's a very revealing link. Thanks Phil.

 

[MikeJhn]

I wonder if their ethics apply to their other businesses?
http://toolguyd.com/tool-brands-corporate-affiliations/

That depends on the ethics of which accountant is running the company on that day. =D>

 

[cutting42]

Gareth, according to the supplier Trade Counter Direct they contacted Milwaukee twice and with the same response.

"Go forth and multiply."

I meant direct, ie you contacting them. I dealt with Milwaukee direct as my hammer drill electrics were playing up after two years of ownership and I had a brand new drill delivered in around a week. My only cost was a box to package it in to send it to them.

My experience of their customer service was extremely helpful. Maybe it would not be the same with a chuck but I would not rely on the Trade Counter Direct to represent you correctly.

Just my thoughts anyway.

 

[RogerS]

Well that was a wasted telephone call ...

"Most manufacturers don;t give any warranty on their chucks but Milwaukee offer thee months.....blah....blah...blah"

I notice from Milwaukee's website that their splash line is 'Nothing but HEAVY DUTY'. Easy. Formal complaint to the ASA.

Next up, Letter Before Action to Trade Counter Direct.

 

[cutting42]

Well that was a wasted telephone call ...

"Most manufacturers don;t give any warranty on their chucks but Milwaukee offer thee months.....blah....blah...blah"

I notice from Milwaukee's website that their splash line is 'Nothing but HEAVY DUTY'. Easy. Formal complaint to the ASA.

Next up, Letter Before Action to Trade Counter Direct.

Sorry to hear that, it does seem parsimonious in the extreme to exclude chucks. Would be interesting to find out if many are seeing this. Maybe look on a US DIY/Trade forums as they are hugely litigious over there. If there was an issue I am sure you might get some more data points at least.

 

[RogerS]

Persistence pays off.

Replaced FOC.

 

[Phil Pascoe]

I noticed Saxton Blades are Milwaukee dealers so I emailed them about a week ago to ask what the guarantee is on the chucks. They haven't yet deigned to reply. :?

 

[cutting42]

Persistence pays off.

Replaced FOC.

Well done. Shame it took such persistence.