devonwoody
Established Member
I have had a problem with the above app. for a few weeks but am very happy to report that Adobe yesterday gave me direct support at my computer by taking over the controls. We were in constant communication by telephone and PC for 4 hours.
I would comment that over the previous weeks they would not give me any direct support and all directions posted failed to work. (It needed the program to be uninstalled from my PC and then reinstated, it would not uninstall)
I telephoned my Barclaycard account and requested they stop the monthly subscription and that obviously got the system going because the next day I told Adobe I had stopped payments and they booked the support call to me for 3 hours later direct .
I mention to members if they have trouble with Adobe you know how I solved my issue with them. (Oh and I got free three months subscriptions arranged)
I would comment that over the previous weeks they would not give me any direct support and all directions posted failed to work. (It needed the program to be uninstalled from my PC and then reinstated, it would not uninstall)
I telephoned my Barclaycard account and requested they stop the monthly subscription and that obviously got the system going because the next day I told Adobe I had stopped payments and they booked the support call to me for 3 hours later direct .
I mention to members if they have trouble with Adobe you know how I solved my issue with them. (Oh and I got free three months subscriptions arranged)
