Sorted.
A very helpful guy at the council told me the form to fill out that would go to the right department, a guy phoned from the subcontractor to ask for any info I could provide (getting better, no denial) so I sent the photo of the wall. My boy had managed to take a 7 second clip from the pdf and send it the night before, so their customer services should have got it, but I tried the pdf again as it was going somewhere else. Ten minutes later I had the guy on the phone again saying very sorry, Mr P, it was one of ours If you get three quotes and send them to our depot, we'll get the damaged sorted. I've three builders who are friends coming to price. I might get a couple of gate posts put in into the bargain, for my troubles. I don't feel inclined to be nice, and I hope they dock the driver's wages. :evil:
Funny enough, one of my friends I spoke to said you know Jack that worked for me? I said yes. He said Jack's van had been written of in a shunt by a hit and run last weekend. Unfortunately the driver didn't realise he'd left his whole bumper complete with number plate behind. :lol: