pe2dave
Established Member
Leicester doors and Timber Ltd, website buildworld.com
Order placed 6 days ago. No response. Website down.
Could have gone under.
Order placed 6 days ago. No response. Website down.
Could have gone under.
a heads up, company gone under?
- Thread starter pe2dave
- Start date
Help Support UKworkshop.co.uk:
pe2dave
Established Member
B's were quick enough to take my money.
Adam W.
A Major Clanger
Oh! pants.
Argus
Established Member
Commiserations to all involved........
Hopefully you paid with a Credit Card? In which case your 'debt' rests with the lender.......... otherwise, commiserations and we all hope that it wasn't a huge amount.
Hopefully you paid with a Credit Card? In which case your 'debt' rests with the lender.......... otherwise, commiserations and we all hope that it wasn't a huge amount.
Blackswanwood
Still Learning
Sorry to be pedantic but that's not 100% accurate.
Section 75 rights only apply to amounts between £100 and £30,000.
If it's a card payment (credit or debit) the scheme provider (Visa, MasterCard etc) has disputes rules that kick in and the amount will be refunded (all other things being equal) if a supplier fails.
Argus
Established Member
As of end of November 2019 they had a fairly healthy looking set of accounts: LEICESTER DOORS & TIMBER LIMITED - Filing history (free information from Companies House) (c. 1/2 million shareholder funds / 1/8th million in assets - and the holding company with a further 1/4 million) - LDT Holdings Ltd: LDT HOLDINGS LIMITED - Filing history (free information from Companies House) is the holding company
presumably it can all of gone wrong since then with Covid - however other than the first part of lockdown 1 when everyone closed, that sector has done really well through covid... so if they have gone under - where has all that money gone - even if closed with all 24 staff on furlough, they would have been hard pressed to have burned through 3/4 million pounds...
same directors seem to own a number of businesses...
Tiles N Baths website is working
Buildworld - Builders Merchant - Building Material Supplier the .co.uk website is up and working... so could simply be an issue with the .com website / domain?
presumably it can all of gone wrong since then with Covid - however other than the first part of lockdown 1 when everyone closed, that sector has done really well through covid... so if they have gone under - where has all that money gone - even if closed with all 24 staff on furlough, they would have been hard pressed to have burned through 3/4 million pounds...
same directors seem to own a number of businesses...
Tiles N Baths website is working
Buildworld - Builders Merchant - Building Material Supplier the .co.uk website is up and working... so could simply be an issue with the .com website / domain?
pe2dave
Established Member
Thanks for that. Query submitted via .co.uk site. See if they reply.
Queried with sagepay - no reply as yet.
Bristol_Rob
Established Member
How much are we talking
pe2dave
Established Member
9days later!
No response to enquiry
Email from buildworld.co.uk - with tracking information.
I've let them know what's happened.
Not a company I'll use again.
No response to enquiry
Email from buildworld.co.uk - with tracking information.
I've let them know what's happened.
Not a company I'll use again.
pe2dave
Established Member
Yuk. Talk about Teflon shoulders.
Paid via Sagepay, and (somehow) Opayio.io are in there.
Replies from both wording includes "
are a 3rd party payment gateway. We offer a secure environment to process card payments. We do not have any involvement in the purchase/order/delivery process."
So if there's any query, don't look at us!
Their only interest is creaming off the middleman percentage?
Paid via Sagepay, and (somehow) Opayio.io are in there.
Replies from both wording includes "
are a 3rd party payment gateway. We offer a secure environment to process card payments. We do not have any involvement in the purchase/order/delivery process."
So if there's any query, don't look at us!
Their only interest is creaming off the middleman percentage?
robgul
Barry Bucknell is my hero
Yebbut ..
1 Have you got the goods yet? - if not . . .
2 Your credit card provider/bank is the place to make a claim - the SagePays of this world only process the transactions and they are correct in what they say about your query.
I would flag it up with your card provider right now.
pe2dave
Established Member
No, carrier now reports they have the item (see earlier post).
I also let the bank know.
It was the 'not us bro' attitude that annoyed me.
did you buy the item(s) from the buildworld.com website or the .co.uk?
the .com website is still down, but .co.uk has been up all this time...
sounds as though they are poor at communicating, but if the items are on the way, perhaps just badly set up not fraudulent?
the .com website is still down, but .co.uk has been up all this time...
sounds as though they are poor at communicating, but if the items are on the way, perhaps just badly set up not fraudulent?
Blackswanwood
Still Learning
Sagepay were acquired by Opayo.
In fairness it's nothing to do with them - all they do is pass money from A to B safely. The merchant pays them to provide those services.
You will have full protection under the scheme rules of the card provider used by your bank.
just intrigued because it suggests that the .com was working and is now not - so a recent issue - which may have impacted their internal comms in terms of receiving orders / etc. - having said that, if they were one of our clients we would a) aim to have the .com working again as soon as possible, but b) have also put up messages...
so lousy at comms and delivery seems to sum it up...
if you want to track down whoever runs it - go through companies house as per my first post - you can send a letter to the owners...
however, if you are getting the delivery I would probably take it and just never go back!
pe2dave
Established Member
glad it has arrived...
domain is simply registered through GoDaddy who are a major international registrar... there is still over 4 years of registration left on the domain which suggests that there is simply a technical hitch on it at present... it is no longer easy to find out owners of domains, but it is rare that a domain would revert with that expiration date on it...
domain is simply registered through GoDaddy who are a major international registrar... there is still over 4 years of registration left on the domain which suggests that there is simply a technical hitch on it at present... it is no longer easy to find out owners of domains, but it is rare that a domain would revert with that expiration date on it...
