Well..my bank dragged their feet with this (monzo) So I sent a nasty threatening email to the "company" and after about an hour the money magically appeared back in my account...no explanation email or apology or a reply to my previous emails but at least I got my dosh back..phew. Lesson learned.
Another mug here. Just dropped £200 on them for some bits. It's certainly a scam. The Number doesn't even exist after checking online. I've informed my bank. I bet they rake in thousands abd then just "poof" dissappear with our money. I feel such a daft sod.