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My Kapex arrived back yesterday, hooray. and my account has been credited with the amount from the invoice. I got the machine out of the box and honesty I couldn't tell they had changed anything. There was a test sheet which presumably says everything is safe, but there is no evidence they took...

I really thought the debacle with the re-fit had been sorted for me with Emma down in Bury arranging for the work to be done in the UK. I finally got a response from Germany with a shipping label, which was fine if now surplus to requirements. What did surprise me was that along with the...

Thanks Doug. I could go back to using a handsaw and bench hook. The problem is not in finding an alternative way to cut wood but the additional time it takes to complete a task, time that has not been priced into the job. It really would have been better if Festool had given the warning and I...

Thanks Mike, I have the number but it just rings out with a continuous tone, no message saying to leave a message. I got the box today but there was no shipping label so I cannot return the machine to Germany. I contacted Emma in customer service in Bury and she is arranging collection back to...

No idea how to get in touch with them. All my contact has been direct to Festool CS and my email to them last Monday still hasn't received a response. As I said before I have had to initiate all contact. The issue with UPS whilst not directly Festools issue, the lack of action when I reported...

But this is customer service, what about doing the best for the customers. I have one mitre saw and work that needs to be done. I scheduled my work load around the date they gave and have failed to meet through no fault of mine. I now have to reschedule again whilst trying to make sure my...

Festool is a German company but the 3rd party company handling the refit has an address in Bury St Edmonds You may well be right and others experience seems better than mine and the quality of the machine is not in doubt generally. But having lost one workshop to fire, it's concerning to have a...

I have just checked my N4300. The start cap is 300MFD and the run cap is 30 microfarad. Also found that my run cap has blown as well but the machine runs ok.

I am not sure if anyone else has had an issue with the recall of the Kapex. I registered my machine when I bought it and Festool have made no effort at direct contact to notify me of this recall despite my account with them being active and up to date. I found out quite by accident. I...

Hi, just joined the forum with a bee in my bonnet about Rutlands. I find your comments informative and have confirmed my suspicions. I have previously found Rutlands to be exactly what they are, cheap box shifters. As other contributors have said they have provided some products which whilst...